Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Victoria Moreira

8947 SW 208th Street Miami,FL

Summary

Executive Bilingual Secretary to the Managing Director of Latin America, Mexico and Caribbean Sales American Airlines.

Excellent negotiator and communicator with more than 29 years of experience in customer service in the industry.

Very competitive and always ready to take action; responsible, dependable and able to deal with different personalities. Realtor with with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.

Overview

33
33
years of professional experience

Work History

Realtor

Miami Way Realty
01.2021 - Current
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
  • Conducted comprehensive market analysis to identify opportunities for investors
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets

Executive Secretary to the Managing Director Sales

American Airlines
04.2001 - 09.2020
  • Worked on building ebook to cater to leadership needs to actively track all ongoing department related activities that covers key updates like hiring, org structure, changes, finances, etc.
  • Interacted with all departments, Finance Analysts, inside Sales, Sales representatives, Promotions department and Administration
  • Coordinated meetings in different countries
  • Worked closely with organizational leadership and board of directors to guide operational strategy.


Database Coordinator for Latin America, MEX & CAR

American Airlines
04.2001 - 10.2005
  • Tracked each station's performance and provided strategic direction and support for Latin America and Mexico
  • Developed and delivered informative sales presentations based on customer needs
  • Assisted in developing creative sales strategies to reach high profile Corporate accounts and Business Extra that is a reward program for businesses

Premium Services Representative

American Airlines
06.1996 - 03.2001
  • Met and assisted first class and VIP passengers , Heads of State, Dignitaries, Government officials and celebrities
  • Coordinated with Sales department to ensure special assignment with top corporate accounts, groups and special events
  • Assisted with special projects and sought to convert revenue from other Airlines

Miami Station Manager

Ladeco & LanChile (LATAM) Airlines
07.1995 - 05.1996
  • Reviewed issues within operations and business management to solve problems and improve company outcomes
  • Actively listened to customers, handled concerns quickly
  • Responsible for on-time departures/arrivals and cargo handling

Admirals Club and Premium Services Rep

American Airlines
12.1990 - 07.1995
  • Acting Manager/Representative
  • International Reservation Agent
  • Assistant to Controller
  • Assistant to Station Manager

Internship in Sales Department

  • Developed new strategies to help position American Airlines as top airline in Chilean market


Education

Real Estate License - Real Estate

Gold Coast
Doral, FL
01.2021

Mortgage Broker License For Florida - Mortgage Broker

Miami Dade College
Miami, FL
09.2004

Certificate Authorized in Chile - Bilingual Executive Secretary

Manpower Chile
Santiago, Chile
12.1990

Bachelor in Arts - Translator English German

EATRI School of Translators
Santiago, Chile
08.1989

Bachelor of Arts - Linguistics in English

University of Chile
Santiago, Chile
08.1986

Skills

  • Excellent customer service and interpersonal skills
  • Strong analytical, organization and time management skills
  • Exceptional telephone etiquette and negotiation basics
  • Public relations, protocol and ethics

Additional Information

  • Proficient in Sabre, Microsoft Outlook, Word, Excel, PowerPoint, Vision, Cognos and Calyx
  • Negotiation Basics, International Upfront Incentives and Business Writing


Languages

  • English, Spanish and German


Community Work

  • CRS (Catholic Relief Services)
  • Nicklaus Children's Hospital Miami
  • March of Dimes
  • Autism Speaks


References

  • Available upon request


Timeline

Realtor

Miami Way Realty
01.2021 - Current

Executive Secretary to the Managing Director Sales

American Airlines
04.2001 - 09.2020

Database Coordinator for Latin America, MEX & CAR

American Airlines
04.2001 - 10.2005

Premium Services Representative

American Airlines
06.1996 - 03.2001

Miami Station Manager

Ladeco & LanChile (LATAM) Airlines
07.1995 - 05.1996

Admirals Club and Premium Services Rep

American Airlines
12.1990 - 07.1995

Real Estate License - Real Estate

Gold Coast

Mortgage Broker License For Florida - Mortgage Broker

Miami Dade College

Certificate Authorized in Chile - Bilingual Executive Secretary

Manpower Chile

Bachelor in Arts - Translator English German

EATRI School of Translators

Bachelor of Arts - Linguistics in English

University of Chile
Victoria Moreira