Victoria New
Manteca,CA
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. I am very dedicated into further learning in the POS functions an customer service . Interacting with other people is a strong suit of mine.
Im a Hard worker an i will fulfill any expectations i am given an try to succeed my strongest. My availability is Monday , Tuesday, Thursday, Friday , i cannot work Saturday due to not having childcare for my 2 year old daughter. I am available Sunday ! All mornings shifts Please.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Dennys Restaurant
01.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Completed daily side work and opening and closing duties without fail.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
High School Diploma -
Charter Main
1271 N Main St Manteca CA 9533602.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Cash Handling
- Supply Restocking
- Judgment and Decision Making
- Familiarity with POS systems
- Sales and Marketing
- Safe Food Handling
Timeline
Restaurant Hostess
Dennys Restaurant
01.2023 - 12.2023
High School Diploma -
Charter Main
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