Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Nunnally

Perry,GA

Summary

Reliable Office Assistant with experience in managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include strong organizational skills, ability to multitask efficiently under pressure, and knowledge of medical terminology. Previous roles have showcased adaptability in fast-paced work environments and commitment to maintaining confidentiality of patient information. Demonstrated capacity to contribute positively to team dynamics while also working independently when required. Skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Skilled in communication, problem-solving, and maintaining positive relationships with patients.

Overview

7
7
years of professional experience

Work History

Medical Office Assistant

Mind and Body Christian Health Group
Kennesaw, GA
01.2020 - 09.2022
  • Assisted physicians during examinations by providing instruments and supplies as needed.
  • Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
  • Provided education to patients about their medications or treatments.
  • Administered injections, immunizations, medications, or treatments as directed by physician protocol.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Verified insurance coverage for each patient visit.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Collected payments from patients for services rendered.
  • Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Interviewed patients to complete case histories and intake forms.

Behavioral Health Technician

Georgia Addiction Treatment Center
Peachtree City, GA
12.2018 - 07.2019
  • Monitored patient safety in all areas of the facility.
  • Participated in weekly case management meetings to discuss individualized treatment plans for each client and patient.
  • Observed patients' behaviors during recreational activities and outings.
  • Provided emotional support to clients and patients dealing with difficult situations.
  • Administered medications as prescribed by physician or psychiatrist.
  • Maintained accurate documentation of patient progress and treatments received.
  • Collaborated with multi-disciplinary teams to develop comprehensive treatment plans for patients.
  • Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
  • Assessed patient behavior, reactions and responses to treatment plans.
  • Organized daily activities such as arts and crafts, games, and music therapy that promote healthy coping skills.

Smoothie Barista

Smoothie King
Sandy Springs, GA
03.2018 - 12.2018
  • Prepared and served various types of smoothies.
  • Processed payments using POS systems while ensuring the accuracy of all transactions.
  • Communicated effectively with coworkers regarding customer requests or complaints.
  • Ensured that all equipment was properly cleaned, maintained, and stored after each shift.
  • Greeted customers in a friendly manner and answered their questions about menu items.
  • Stocked shelves with fresh ingredients for daily use in smoothie making.
  • Performed opening and closing duties, such as cleaning counters and restocking supplies.
  • Operated a cash register to process customer orders accurately.
  • Adhered to health safety guidelines when preparing food items.

Insurance Sales Agent

GEICO
Macon, GA
12.2015 - 01.2018
  • Assisted clients in selecting appropriate coverage options for their needs.
  • Negotiated with underwriters to obtain competitive rates for customers.
  • Processed applications and paperwork related to policy issuance or renewal.
  • Ensured that all required documents are properly filled out before submission.
  • Analyzed customer feedback to improve sales strategies and tactics.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Prepared and delivered detailed policy proposals and quotes to potential clients.
  • Remained current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

Education

Certificate of Medical Coding -

Central Georgia Technical College
Macon, GA
12-2024

Certificate of Medical Billing Clerk -

Central Georgia Technical College
Macon, GA
12-2024

Associate of Business Healthcare Technology -

Central Georgia Technical College
Macon, GA

Skills

  • Patient education
  • Insurance verification
  • HIPAA compliance
  • Team collaboration
  • Customer service
  • Bookkeeping
  • Time management

Timeline

Medical Office Assistant

Mind and Body Christian Health Group
01.2020 - 09.2022

Behavioral Health Technician

Georgia Addiction Treatment Center
12.2018 - 07.2019

Smoothie Barista

Smoothie King
03.2018 - 12.2018

Insurance Sales Agent

GEICO
12.2015 - 01.2018

Certificate of Medical Coding -

Central Georgia Technical College

Certificate of Medical Billing Clerk -

Central Georgia Technical College

Associate of Business Healthcare Technology -

Central Georgia Technical College
Victoria Nunnally