Summary
Overview
Work History
Education
Skills
Timeline
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Victoria O'Brien

Levittown,NY

Summary

Recent college graduate who is eager and motivated. Proven leader with a track record of enhancing team performance and customer satisfaction at Bath & Body Works. Skilled in staff management and effective communication, I excel in business development and organizational skills. Demonstrated ability to improve operational efficiency and foster a customer-centric environment, resulting in a loyal customer base and optimized staff productivity.

Overview

8
8
years of professional experience

Work History

Supervisor

Bath & Body Works
07.2023 - Current
  • Delivered high quality training for new team members
  • Provide individual and team performance feedback and recommendations to managers
  • Reinforce selling expectations, performance results, and accountability with all associates
  • Reinforce selling expectations, performance results, and accountability with all associates
  • Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information

Key Holder

Bath & Body Works
05.2021 - 07.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty
  • Oversaw store operations by counting cash drawers, receipt of shipment, and interpret disseminate company directive
  • Assist with floorsets, window changes, visual presentations, signage placement, etc. as directed

Intern

Ivy Rehab
11.2022 - 06.2023
  • Delivered treatments prescribed by physical therapist, optimizing patients' functional abilities
  • Assist new patients with comprehensive and completion of appropriate paperwork
  • Welcomed patients upon arrival, communicated patients arrivals to team and managed patient visit expectations
  • Instructed and aided patients in active and passive exercises, muscle re-education and gait


Front Desk Manager

Bounce! Family Entertainment Center
11.2019 - 06.2021
  • Facilitated pre-employment screening, hiring, orientations, training, disciplinary actions and dismissals
  • Created weekly work schedule for a division of the staff with professional internal program
  • Ensured the daily operations and functionality of the facility were at the maximum level

Sales Associate

Bath & Body Works
10.2020 - 05.2021
  • Deliver exceptional in-store shopping experiences
  • Support product replenishment activities that kept store full and abundant
  • Maintain our values, policies and procedures

Party Host/Front Desk Associate

Bounce! Family Entertainment Center
12.2016 - 11.2019
  • Supervised children's activities, maintaining happiness, safety and well-being
  • Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere
  • Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events
  • Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes

Education

Bachelor of Science - Public Health

SUNY Old Westbury
Old Brookville, NY
12.2023

Skills

  • Business Development
  • Staff Management
  • Effective Communication
  • Inventory Control
  • Schedule Development
  • Office Administration
  • Leadership Abilities
  • Organizational Skills

Timeline

Supervisor

Bath & Body Works
07.2023 - Current

Intern

Ivy Rehab
11.2022 - 06.2023

Key Holder

Bath & Body Works
05.2021 - 07.2023

Sales Associate

Bath & Body Works
10.2020 - 05.2021

Front Desk Manager

Bounce! Family Entertainment Center
11.2019 - 06.2021

Party Host/Front Desk Associate

Bounce! Family Entertainment Center
12.2016 - 11.2019

Bachelor of Science - Public Health

SUNY Old Westbury

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Victoria O'Brien