Victoria Ontiveros
Aurora
Summary
Customer service professional with history of delivering bilingual support and ensuring client satisfaction. Known for resolving issues efficiently and improving customer experiences. Team-oriented and adaptable, excelling in communication and problem-solving.
Overview
2
2
years of professional experience
Work History
Bookkeeping Assistant
ABS Tax Service
06.2023 - 06.2025
- Processed expense reports efficiently to ensure accurate financial records.
- Supported preparation of financial statements by compiling data from various sources accurately.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Resolved customer inquiries efficiently, ensuring high satisfaction rates.
- Provided timely feedback to management on customer trends and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
No Degree - High School Diploma
Cherokee Trail HS
Aurora, CO05-2026
Skills
- Customer service
- Active listening
- Data entry
- Critical thinking
Languages
Spanish
Native or Bilingual
Timeline
Bookkeeping Assistant
ABS Tax Service
06.2023 - 06.2025
No Degree - High School Diploma
Cherokee Trail HS
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