Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Victoria Ortega

Hart,Michigan

Summary

Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeper

Sierra Sands Family Lodge
05.2022 - 08.2023
  • Greeted and welcomed guests with a warm, friendly, and positive attitude
  • Cleans and sanitizes hotel and guest rooms
  • Vacuums and sweeps floors, carpets, and rugs
  • Worked in teams, and managed time per room to stay on schedule.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Managed at least 8 reservation calls for guests a day

Desk Service Assistant

Ferris State University
08.2022 - 05.2023
  • Improved customer satisfaction by providing timely and efficient service assistance.
  • Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
  • Assisted team members in improving workflow efficiency by sharing best practices.
  • Provided attentive service and proactively assessed resident needs.

Cashier

Silver Lake Tee's
05.2018 - 05.2021
  • Manage transactions with customers using cash registers
  • Resolved customer issues and answered questions
  • Greeted customers when entering or leaving the store
  • Maintained a clean store and organized merchandise.

Education

Education

Ferris State University
Big Rapids, MI
05.2025

High School Diploma -

Hart High School
Hart, Michigan
05.2021

Skills

  • Microsoft word
  • Manage XL
  • Communication
  • Teamwork
  • Flexibility
  • Organization
  • Interpersonal skills

Certification

  • OSHA 2021
  • Public Safety Telecommunicator Course 2021
  • Stress Identification & Management 2021

Languages

Spanish
English

Timeline

Desk Service Assistant

Ferris State University
08.2022 - 05.2023

Housekeeper

Sierra Sands Family Lodge
05.2022 - 08.2023

Cashier

Silver Lake Tee's
05.2018 - 05.2021

Education

Ferris State University

High School Diploma -

Hart High School

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Victoria Ortega