Victoria Ortega
Hart,Michigan
Summary
Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper
Sierra Sands Family Lodge
05.2022 - 08.2023
- Greeted and welcomed guests with a warm, friendly, and positive attitude
- Cleans and sanitizes hotel and guest rooms
- Vacuums and sweeps floors, carpets, and rugs
- Worked in teams, and managed time per room to stay on schedule.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Managed at least 8 reservation calls for guests a day
Desk Service Assistant
Ferris State University
08.2022 - 05.2023
- Improved customer satisfaction by providing timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Provided attentive service and proactively assessed resident needs.
Cashier
Silver Lake Tee's
05.2018 - 05.2021
- Manage transactions with customers using cash registers
- Resolved customer issues and answered questions
- Greeted customers when entering or leaving the store
- Maintained a clean store and organized merchandise.
Education
Education
Ferris State University
Big Rapids, MI05.2025
High School Diploma -
Hart High School
Hart, Michigan05.2021
Skills
- Microsoft word
- Manage XL
- Communication
- Teamwork
- Flexibility
- Organization
- Interpersonal skills
Certification
- OSHA 2021
- Public Safety Telecommunicator Course 2021
- Stress Identification & Management 2021
Languages
Spanish
English
Timeline
Desk Service Assistant
Ferris State University
08.2022 - 05.2023
Housekeeper
Sierra Sands Family Lodge
05.2022 - 08.2023
Cashier
Silver Lake Tee's
05.2018 - 05.2021
Education
Ferris State University
High School Diploma -
Hart High School
- OSHA 2021
- Public Safety Telecommunicator Course 2021
- Stress Identification & Management 2021
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