VICTORIA ORTIZ
Richmond,Texas
Overview
16
16
years of professional experience
Work History
Senior Pharmacy Technician
Oncology Consultants
Houston, TX
05.2021 - Current
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Coordinated with insurance providers to resolve billing issues.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Promoted cost savings for patients by offering financial assistance.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- MTMS
- Monitor patients treatment plans to insure patients are getting their medications in a timely manner.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Prior authorizations for International patients.
- Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Senior Pharmacy Technician
Metscript Pharmacy
Richmond, Texas
04.2010 - 04.2021
- Resolved customer issues and answered questions to deliver positive customer experience.
- Developed strong relationships with valued customers to cultivate customer loyalty.
- Made telephone calls to Physicians, customers, and patients.
- Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
- Registered all related sales on the assigned cash register; collected and handled cash.
- Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
- Recommended products and services to members and educated customers about relevant offerings.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Addressed customer concerns and complaints, resolving issues quickly and efficiently.
Education
Associate of Science -
Houston Community College
Houston, Texas01.2015
Certification In Pharmacy Technician - Pharmacy
Wharton County Junior College
Wharton, TX2008
Skills
- Drug inventory control
- FDA compliance
- HIPAA compliance
- Insurance verification
- Insurance billing
- Customer service
- Multitasking
- Quick learner
- Patient demographics entry
- Customer relations
- Training
- Communication
- Call handling
- Problem-solving skills
- Team collaboration
- Inventory control
- Active listening
- Adaptability and flexibility
- Training and mentoring
Timeline
Senior Pharmacy Technician
Oncology Consultants
05.2021 - Current
Senior Pharmacy Technician
Metscript Pharmacy
04.2010 - 04.2021
Associate of Science -
Houston Community College
Certification In Pharmacy Technician - Pharmacy
Wharton County Junior College