Overview
Work History
Education
Skills
Websites
Timeline
Generic

VICTORIA ORTIZ

Richmond,Texas

Overview

16
16
years of professional experience

Work History

Senior Pharmacy Technician

Oncology Consultants
Houston, TX
05.2021 - Current
  • Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
  • Coordinated with insurance providers to resolve billing issues.
  • Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
  • Promoted cost savings for patients by offering financial assistance.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • MTMS
  • Monitor patients treatment plans to insure patients are getting their medications in a timely manner.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Prior authorizations for International patients.
  • Supported pharmacists in administering immunizations, increasing community access to vital healthcare services.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.

Senior Pharmacy Technician

Metscript Pharmacy
Richmond, Texas
04.2010 - 04.2021
  • Resolved customer issues and answered questions to deliver positive customer experience.
  • Developed strong relationships with valued customers to cultivate customer loyalty.
  • Made telephone calls to Physicians, customers, and patients.
  • Helped pharmacy department with inventory processes to provide smooth process flow and customer experiences.
  • Registered all related sales on the assigned cash register; collected and handled cash.
  • Cleaned and sterilized work areas, glassware and equipment to protect the pharmacy's staff and customers.
  • Recommended products and services to members and educated customers about relevant offerings.
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Addressed customer concerns and complaints, resolving issues quickly and efficiently.

Education

Associate of Science -

Houston Community College
Houston, Texas
01.2015

Certification In Pharmacy Technician - Pharmacy

Wharton County Junior College
Wharton, TX
2008

Skills

  • Drug inventory control
  • FDA compliance
  • HIPAA compliance
  • Insurance verification
  • Insurance billing
  • Customer service
  • Multitasking
  • Quick learner
  • Patient demographics entry
  • Customer relations
  • Training
  • Communication
  • Call handling
  • Problem-solving skills
  • Team collaboration
  • Inventory control
  • Active listening
  • Adaptability and flexibility
  • Training and mentoring

Timeline

Senior Pharmacy Technician

Oncology Consultants
05.2021 - Current

Senior Pharmacy Technician

Metscript Pharmacy
04.2010 - 04.2021

Associate of Science -

Houston Community College

Certification In Pharmacy Technician - Pharmacy

Wharton County Junior College
VICTORIA ORTIZ