Victoria Patman
Cincinnati
Summary
Proven leader with a track record of enhancing operational efficiency. Expert in team leadership, and quality assurance with experience in problem solving and adhering to compliance policies. Demonstrated ability to foster trust, and ensure high quality outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
STNA
Traditions to North Bend
Cincinnati, OH
07.2025 - Current
- Documented patient progress and care provided in electronic health records accurately.
- Collaborated with team members to develop personalized care plans for residents.
- Maintained cleanliness and organization of resident rooms, promoting a safe environment.
- Assisted residents with daily living activities, enhancing comfort and dignity.
Site Manager/Administrative Assistant
Dohn Community School
Cincinnati, OH
08.2019 - 02.2025
- Oversaw daily operations to ensure compliance with standards and regulations.
- Managed scheduling with teachers, counselors, caseworkers, and legal personell addressing concerns and updating goals to maintain progress for the youth
- Coordinated communication among teachers, parents, and administration to enhance community engagement.
- Contributed in the development of the care plan for each youth, and assisted each youth in achieving goals and challenges
- Maintained timely submission of reports and documentation required for compliance
- Acting as the main point of contact between youth, families, and any community wraparound support
- Led initiatives for resource allocation, enhancing budget management for school facilities.
- Streamlined reporting processes, improving accuracy of incident documentation and resolution tracking.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Continuous training in trauma-informed and deescalation techniques.
Group Home Manager
Empowering Girls To Do Great Things
Cincinnati, OH
01.2019 - 09.2020
- Supervised daily operations ensuring safety and compliance within group home environment.
- Developed individualized care plans tailored to specific needs of residents, enhancing their personal growth.
- Trained and mentored staff on best practices for resident engagement and behavioral management techniques.
- Implemented new protocols improving incident response times and overall resident satisfaction ratings.
- Coordinated activities and programs promoting social skills development among residents, fostering community involvement.
- Conducted regular assessments of resident progress, adapting strategies to meet evolving needs effectively.
- Collaborated with external agencies to secure resources, enriching program offerings for residents' development.
- Led team meetings focused on performance improvement initiatives, aligning objectives with organizational goals.
- Developed trusting relationships with each resident through empathy-based interactions focusing on trust-building techniques.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to requirements state/county requirements
- Mentored and coached staff to improve performance and interactions with residents.
- Offered learning opportunities to help residents develop important life skills.
- Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.
- Established clear expectations for resident behavior.
- Provided on site support for each resident.
Union Painter
Cincinnati Metropolitan Housing Authority
Cincinnati, OH
06.1994 - 02.2008
- Applied various painting techniques to enhance aesthetic appeal of residential units.
- Ensured compliance with safety regulations while operating equipment and handling hazardous materials.
- Coordinated project timelines and resources for efficient completion of painting assignments.
- Cultivating positive relationships with clients through excellent communication skills, and consistent quality workmanship.
- Enhanced work efficiency by utilizing advanced painting techniques and tools.
Education
High School Diploma -
Taft High School
Cincinnati, OH05-1988
Skills
- Customer service
- Data entry
- Microsoft Word
- Time management
- Scheduling
- Documentation and recordkeeping
- Deadline oriented
- Records management
- Relationship building
- Trauma-Informed Trained
- Client relations
- Resourceful
- Confidential document control
- Organied
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR/AED
Timeline
STNA
Traditions to North Bend
07.2025 - Current
Site Manager/Administrative Assistant
Dohn Community School
08.2019 - 02.2025
Group Home Manager
Empowering Girls To Do Great Things
01.2019 - 09.2020
Union Painter
Cincinnati Metropolitan Housing Authority
06.1994 - 02.2008
High School Diploma -
Taft High School