Victoria Peña Bravo
Downingtown,PA
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Limoncello Restorante
05.2025 - Current
- Provided exceptional customer service, ensuring timely and accurate order fulfillment.
- Served food and beverages promptly with focused attention to customer needs.
- Managed multiple tables simultaneously, ensuring high service quality and customer satisfaction.
- Collaborated with team members during busy shifts to streamline workflow and deliver exceptional guest experiences.
- Established rapport with regular customers, personalizing service to elevate their dining experience. with regular customers.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere.
Food Runner
Limoncello
02.2024 - 05.2025
- Provided superior customer service by quickly and efficiently delivering food to guests.
- Communicated with chefs, servers, and kitchen staff to ensure timely meal delivery.
- Demonstrated multitasking skills while managing high-pressure situations during peak hours.
- Collaborated with kitchen staff to maintain efficient service flow during peak hours.
- Adapted to fast-paced environments with frequent interruptions to maintain service quality.
Restaurant Busser
Limoncello
10.2022 - 07.2024
- Trained new bussers on proper procedures for setting up tables, ensuring consistency and efficiency.
- Executed side work duties, stocking glasses and refilling condiment containers to maintain service readiness.
- Removed plates and glasses from tables after customers left.
- Delivered dishes, silverware, glassware, linens, and other items as needed throughout the restaurant.
- Maintained a friendly, cheerful, and courteous demeanor at all times.
- Coordinated setup for large parties and special events, enhancing guest experience and operational flow.
- Responded rapidly to emergency situations such as broken glassware or spilled beverages.
Swim instructor
Kids First Swim School
05.2022 - 08.2022
- Provided swimming instruction to students of various ages and ability levels.
- Instructed swim techniques and water safety practices in a fun, engaging environment.
- Developed individualized lesson plans based on student skill levels and learning styles.
- Created an enjoyable learning atmosphere that motivated students to reach their goals.
- Communicated with parents and guardians about student progress and challenges.
Education
No Degree - Political Science
West Chester University of Pennsylvania
West Chester, PA05-2029
High School Diploma -
Downingtown East High School
Exton, PA06-2025
Skills
- Customer relationship management
- Effective Multitasking
- Time Management
- Attention to Detail
- Problem Solving
- Excellent communication
- Positive Attitude
- Quick Learner
- Strong work ethic
- Organizational Skills
- Customer recall
Volunteer work
- Assisted with organizing the Latino American Student Organization annual Gala. An event meant to unite anyone from latino heritage or non-latino with food, music and most importantly culture.
- Assisted in cultral events and programs in the Casa De Venezuela Philadelphia.
- Assisted in packing boxes for children in need in Venezuela through Del Carmen Foundation.
- Organized a school supply drive and gave all the donations obtained to Del Carmen Foundation.
- Volunteered in Wonderfully me, an organization that uplifts girls to be themselves.
Languages
Spanish
Timeline
Server
Limoncello Restorante
05.2025 - Current
Food Runner
Limoncello
02.2024 - 05.2025
Restaurant Busser
Limoncello
10.2022 - 07.2024
Swim instructor
Kids First Swim School
05.2022 - 08.2022
No Degree - Political Science
West Chester University of Pennsylvania
High School Diploma -
Downingtown East High School