Victoria Pena
Kingsville
Overview
16
16
years of professional experience
Work History
Substitute Teacher
Kingsville Independent School District
Kingsville, TX
02.2024 - 05.2026
- Delivered engaging lesson plans to maintain student participation and learning continuity.
- Adapted instructional strategies to meet diverse learning needs and preferences of students.
- Implemented classroom management techniques to foster a positive learning environment.
- Collaborated with teachers to ensure curriculum alignment and effective transitions between lessons.
Waitress
Cattle Country Steakhouse
Kingsville, TX
11.2018 - 01.2020
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and customer satisfaction.
- Collaborated with kitchen staff to optimize food preparation and presentation.
- Trained new team members on service standards and menu knowledge.
- Process customer payments and cash handling
Waitress/Bartender
Green Jay Bar and Grill
Kingsville, TX
03.2016 - 10.2018
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Efficiently managed multiple tables in high-pressure environment, maintaining attention to detail and accuracy.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Trained new staff on menu offerings, service protocols, and customer engagement strategies.
Hostess/Waitress
Big House Burgers
Kingsville, TX
08.2013 - 04.2016
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on customer service standards and seating procedures.
- Coordinated with kitchen staff to communicate wait times and special requests effectively.
Student Office Worker
Kingsville Independent School District
Kingsville, TX
06.2010 - 05.2011
- Assisted in managing office supplies inventory and procurement processes.
- Provided administrative support to staff, ensuring smooth daily operations.
- Developed efficient filing systems to enhance document retrieval and organization.
- Trained new student workers on office procedures and responsibilities.
- Contributed to a positive work environment by assisting coworkers with various tasks as needed.
Education
Bachelor of Arts - General Studies
Texas A&M University - Kingsville
Kingsville, TX12-2023
High School Diploma -
H.M. King High School
Kingsville, TX05-2011
Skills
- Classroom management
- Customer service
- Office administration
- Relationship building and management
- Student engagement
- Microsoft office
- Multitasking and time management
- Document and file management
- Customer service
Timeline
Substitute Teacher
Kingsville Independent School District
02.2024 - 05.2026
Waitress
Cattle Country Steakhouse
11.2018 - 01.2020
Waitress/Bartender
Green Jay Bar and Grill
03.2016 - 10.2018
Hostess/Waitress
Big House Burgers
08.2013 - 04.2016
Student Office Worker
Kingsville Independent School District
06.2010 - 05.2011
Bachelor of Arts - General Studies
Texas A&M University - Kingsville
High School Diploma -
H.M. King High School