Victoria Penaloza

Motivated Restaurant Shift Manager with experience in overseeing daily operations, managing staff and ensuring customer satisfaction. Strengths include problem-solving, effective communication and team leadership. Known for improving operational efficiency and creating pleasant dining experiences for guests.

• Resolved customer complaints and enhanced dining experiences.
• Supervised daily restaurant operations and ensured efficient workflow.
• Ensured all safety and sanitation regulations were followed in the restaurant.

• Provided excellent customer service in a fast-paced dining environment.
• Maintained cleanliness and organization of dining area and service
• Assisted in training new servers on restaurant procedures and menu items.
• Maintained positive relationships with co-workers and customers alike through friendly communication.
• Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.

• Maintained organized sales floor and ensured product displays were appealing.
• Operated cash register and handled financial transactions accurately.
• Educated customers about promotions and loyalty programs during checkout.
• Followed company policies, rules and procedures to promote company goals and maintain safety.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.