Victoria Pierce
Sussex
Summary
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
2026
2026
years of post-secondary education
Work History
Front of House Employee
Chick-fil-A
Sussex
08.2025 - Current
- Maintained cleanliness and organization in the dining area and service stations.
- Processed orders accurately and efficiently at the front counter.
- Assisted team members during busy periods to enhance service flow.
- Restocked supplies regularly to ensure availability for customer needs.
- Collaborated with team members to uphold high-quality service standards.
- Trained new employees on front of house procedures and customer interaction techniques.
- Greeted customers and provided friendly customer service.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
Education
Hamilton High School
Sussex, WISkills
- Customer service
- Team collaboration
- Employee training
- Order processing
Timeline
Front of House Employee
Chick-fil-A
08.2025 - Current
Hamilton High School