Victoria Pippin
Anetia Frazier
Merkel,TX
5
years of professional experience
With a proven track record at YesWay Convience, I excel in customer service and sales expertise, boosting customer satisfaction and loyalty. My ability to train staff and manage inventory showcases my multifaceted skill set. Achievements include consistently hitting sales targets and enhancing team performance, demonstrating both leadership and a strong work ethic.
Work History
Cashier
2 Years 11 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Lead Sales Associate
3 Months- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Trained, coached, and mentored new sales associates for maximum performance.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Achieved monthly sales targets consistently by employing persuasive selling techniques tailored to each customer''s unique needs.
Carhop Server
3 Months- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
- Handled cash transactions accurately, providing correct change and processing credit card payments securely.
Education
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Reliability and punctuality
Written and verbal communication
Order taking
Payment processing
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Staff training
ID verification
Attention to detail
Inventory management
Order packaging
Sales expertise
Daily reporting
Retail merchandising
Fraud prevention awareness
Loss prevention
Liquor regulations and compliance
Clear communication
Empathy and patience
Basic math
Dependability and reliability
Checkout monitoring
Hospitality and accommodation
Problem-solving
Honest and dependable
Timeline
Lead Sales Associate
Michelle Landrum
08.2024 - 11.2024Read More
Cashier
Anetia Frazier
11.2023 - CurrentRead More
Carhop Server
Ray Parra
12.2021 - 03.2022Read More
Merkel High School
Read More