Victoria Pruett
Moore,OK
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Estimator position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Head Bartender
The Mug Scratch Kitchen Bar & Grill
07.2021 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Receptionist
Orthodontic Specialist Of Oklahoma
04.2019 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Store Manager
Riviera Tanning Spa
01.2018 - 04.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Worked closely with district management to formulate and build the business brand.
- Key holder
Night Shift Lead
The Dining Room
05.2016 - 12.2017
- Ensured smooth handover between shifts by maintaining clear communication channels with day shift leads.
- Maintained a safe work environment by enforcing safety protocols and conducting regular inspections.
- Oversaw maintenance schedules for equipment used during the night shift, minimizing downtime due to breakdowns or repairs while maximizing operational efficiency.
- Resolved conflicts among team members, fostering a respectful and collaborative work atmosphere.
- Continuously worked towards meeting or surpassing established nightly performance goals set forth by upper management teams.
- Conducted thorough end-of-shift reports detailing any issues encountered throughout the night, allowing for prompt resolution before the start of the next workday.
Education
High School Diploma -
Yukon Beauty College Inc
05.2018
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Auto Body Repair Knowledge
- Cash handling expertise
- Attentive service
- Insurance procedures
- Time Management
- Claims Processing
- Data Entry
- Telephone skills
- Organization skills
- Verbal and written communication
- Scheduling
- Greeting and Seating Clients
- Customer and client relations
- File Management
Timeline
Head Bartender
The Mug Scratch Kitchen Bar & Grill
07.2021 - 04.2024
Receptionist
Orthodontic Specialist Of Oklahoma
04.2019 - 05.2020
Store Manager
Riviera Tanning Spa
01.2018 - 04.2019
Night Shift Lead
The Dining Room
05.2016 - 12.2017
High School Diploma -
Yukon Beauty College Inc
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