Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Victoria Richards

Victoria Richards

Apollo Beach,FL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Enthusiastic Sales and Customer Service professional. Focused on surpassing expectations, as well as a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Receptionist Coordinator

Soutshore Pet Grooming
02.2023 - Current
  • Oversaw appointment scheduling and itinerary coordination for both clients and Groomers.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Manager

Asurion
09.2021 - 01.2023
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Continually maintained and improved company's reputation and positive image in markets served. 20 Weekly B2B visits.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Insurance Sales Agent

Allstate Insurance Co
01.2021 - 09.2021
  • Submit daily reportings to senior management for sales metrics, retail goals and conversions
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
  • Lead a training team for script writing to create better client interactions and close sales
  • Generated quotes and proposals for clients to match individual needs

Sales Representative

T-Mobile (Spark Wireless)
04.2018 - 12.2020
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Sales Representative

Verizon Wireless -TCC
05.2017 - 03.2018
  • Set up appointments with potential and current customers to discuss new products and services
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities
  • Held key to business as well as operated alone for multiple months.

Patient Aid-Memory Care Unit

Sun Towers Retirement
03.2016 - 07.2017
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Transported patients between rooms and appointments or testing locations.

Education

Bachelor of Science: Business -

Southeastern University
Lakeland, FL
01.2024

High School Diploma -

Lennard High School
Ruskin, FL
05.2015

Skills

  • Punctual and dependable
  • Strong problem solver
  • Customer Relations
  • Operations management

Certification

  • P&C Licensed
  • Certified LDP-Leadership Development

Timeline

Receptionist Coordinator

Soutshore Pet Grooming
02.2023 - Current

Manager

Asurion
09.2021 - 01.2023

Insurance Sales Agent

Allstate Insurance Co
01.2021 - 09.2021

Sales Representative

T-Mobile (Spark Wireless)
04.2018 - 12.2020

Sales Representative

Verizon Wireless -TCC
05.2017 - 03.2018

Patient Aid-Memory Care Unit

Sun Towers Retirement
03.2016 - 07.2017

Bachelor of Science: Business -

Southeastern University

High School Diploma -

Lennard High School

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Victoria Richards