Victoria Rosales Salas
Santa Rosa ,CA
Summary
Excelling in customer service and office organization. Skilled in optimizing appointment scheduling and enhancing patient satisfaction. Adept at managing inquiries and fostering team collaboration, ensuring a welcoming environment while maintaining confidentiality in patient records.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Hermes Dental
Tecalitlán, Jalisco, México
10.2025 - 04.2026
- Greeted and assisted patients, ensuring a welcoming environment at reception.
- Managed appointment scheduling, optimizing daily patient flow to enhance operational efficiency.
- Handled patient inquiries, providing accurate information regarding services and insurance processes.
- Processed patient records using electronic health record systems, maintaining confidentiality and accuracy.
- Implemented office procedures that reduced wait times and improved overall patient satisfaction scores.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
Server
Los Molcajetes Bar and Grill
Santa Rosa, CA
04.2024 - 10.2025
- Delivered exceptional customer service to enhance guest satisfaction and retention.
- Managed multiple tables efficiently during peak hours, ensuring timely food and beverage service.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining a positive dining experience for all guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Host Manager
Los Molcajetes Bar and Grill
Santa Rosa, CA
08.2022 - 04.2024
- Managed front-of-house operations to ensure efficient guest seating and service flow.
- Trained and supervised host staff to maintain high customer service standards.
- Developed and implemented reservation strategies to optimize table turnover rates.
- Coordinated with kitchen and waitstaff to streamline communication during peak hours.
- Resolved guest inquiries and complaints promptly, enhancing overall dining experience.
- Improved customer satisfaction by efficiently managing reservations and seating arrangements.
Education
High School Diploma -
Piner High School
Santa Rosa, CA06.2023
Skills
Customer service
Attention to detail
Time management
Listening skills
Cash handling
Team collaboration
Office organization
Initiative-taking
Guest relations
Call forwarding
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Hermes Dental
10.2025 - 04.2026
Server
Los Molcajetes Bar and Grill
04.2024 - 10.2025
Host Manager
Los Molcajetes Bar and Grill
08.2022 - 04.2024
High School Diploma -
Piner High School