Victoria Rowley
Fall River,MA
Summary
Enthusiastic Residential Assistant Supervisor proudly offering over 2 1/2 years of experience overseeing residential program with tact and kindness to both residents and staff. Energetic individual delegates tasks and pitches in to help wherever needed. Remains calm and composed in high stress, fast-paced environments. Motivating individual with an eye on safety and a heart for ensuring compassionate care for people with various disabilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Residential Supervisor
Cohannet Academy(JRI)
Taunton, MA
09.2021 - 04.2024
- Monitored daily activities of residents and ensured safety protocols were met.
- Ensured compliance with all state regulations regarding residential services and documentation requirements.
- Responded promptly to any emergency situations that arose within the program
- Developed and deepened relationships with residents and fellow staff.
- Completed 5 minute resident safety checks and coordinated with program staff to meet resident needs.
- Conducted rounds of rooms and buildings, unlocked windows, propped open doors and resident activity.
- Collaborated with medical personnel to develop treatment plans for residents.
- Organized recreational activities that promoted socialization among residents.
- Provided leadership and supervision to residential staff, ensuring quality care for residents.
- Implemented behavior management interventions as needed when working with challenging behaviors.
- Conducted regular room inspections to maintain cleanliness and safety standards.
- Maintained accurate records of resident information and incident reports.
- Oversaw daily activities and ensured a safe living environment for residents.
Restaurant Manager
Dunkin
Norton, MA
07.2018 - 09.2021
- Managed daily operations in high volume, fast-paced restaurant.
- Oversaw food preparation, production and presentation according to quality standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Scheduled staff shifts while optimizing labor costs effectively.
Assistant Deli Manager
Hannaford
Easton, MA
02.2009 - 07.2018
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Oversaw food preparation, production and presentation according to quality standards.
- Prepared all food orders according to customer specifications.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
Education
High School Diploma -
Taunton High School
Taunton, MA05-2006
Skills
- Crisis Counseling
- Active Listening
- Resident Supervision
- Team building
- Problem-solving abilities
- Life Skills Development
- Crisis Prevention Intervention
- Incident Reporting
- Team Management
- Behavior monitoring
- Meal Preparation
- Daily living assistance
- Crisis Management
- Team Supervision
- Mental Health Disorders
- Adaptability and Flexibility
- Emotional Support
- Developmental Disorders
- Daily Living Skills Instruction
- Behavioral Intervention Plans
- Problem-Solving
Certification
- CPI Certified
- CPR Certified
- Serv Safe Certified
Timeline
Assistant Residential Supervisor
Cohannet Academy(JRI)
09.2021 - 04.2024
Restaurant Manager
Dunkin
07.2018 - 09.2021
Assistant Deli Manager
Hannaford
02.2009 - 07.2018
High School Diploma -
Taunton High School
- CPI Certified
- CPR Certified
- Serv Safe Certified
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