Victoria Royster
Peoria,Arizona
Summary
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Call Center Representative
Salt River Project
Tempe, AZ
01.2025 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new team members on call handling procedures and system navigation.
- Managed high-volume call traffic while maintaining quality assurance standards.
- Collaborated with cross-functional teams to improve service delivery processes.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Bartender
The Angry Crab Shack
Peoria, AZ
02.2015 - Current
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed strict recipes and drink measurements to minimize product used.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Sales Lead
LensCrafters Optique
Glendale, AZ
01.2020 - 12.2024
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Associate of Applied Arts - Communication
Glendale Community College
BBA - Applied Human Behavior
Northern Arizona University
12.2024
Skills
- Stockroom Management
- Sales Planning
- Merchandise flow
- Cross-selling techniques
- Lead Generation
- Strong multitasking
- Liquor, beer, and wine knowledge
- Team player attitude
- Patience and Tolerance
- Outgoing Personality
- Customer service expertise
Accomplishments
- Supervised team of 5+ staff members.
- Documented and resolved inventory theft which led to apprehending the culprit.
- Achieved employee of the month by completing work tasks with accuracy and efficiency.
- Achieved highest in sales on multiple accounts.
Certification
Cardiopulmonary resuscitation certified
Food Handlers
Title 4 Liquor Certication
Hobbies
Hiking, paddle boarding, going to music festivals/concerts, traveling, and trying new food.
Timeline
Call Center Representative
Salt River Project
01.2025 - Current
Sales Lead
LensCrafters Optique
01.2020 - 12.2024
Bartender
The Angry Crab Shack
02.2015 - Current
Associate of Applied Arts - Communication
Glendale Community College
BBA - Applied Human Behavior
Northern Arizona University