Detail-oriented with proven abilities in customer relations, conflict resolution Committed to fostering team development and driving brand engagement, ensuring customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HEB Grocery Store
Houston, Texas
01.2022 - 02.2026
Supervised daily operations, ensuring efficient handling of cashier operations, customer inquiries, returns, exchanges, and transactions to maintain high service standards.
Developed and delivered training for new employees on customer service standards and operational procedures to enhance team performance.
Resolved customer inquiries and complaints with professionalism and efficiency.
Collaborated with management to create strategic plans aligned with business goals, contributing to overall operational success.
Procurement Intern
HEB Grocery Store
San Antonio, Texas
05.2023 - 08.2023
Researched market trends to identify potential savings opportunities in procurement activities.
Designed and presented a detailed operational strategy to improve order visibility upon warehouse intake, incorporating a date-range scheduling framework to assess congestion patterns and optimize capacity planning during peak demand periods.
Participated in Weekly Financial Meetings, identifying key issues within weekly sales.
Assistant Manager
American Eagle Outfitters, Inc
Frisco, Texas
08.2020 - 12.2021
Ranked #1 in Sales through personalized customer service and customized product recommendations.
Coordinated staff schedules to enhance workflow and ensure adequate coverage during peak hours.
Guided and supported junior staff on daily tasks and objectives, fostering team development.
Forecasted and analyzed ROI of promotional efforts, ensuring daily financial accountability for store.
Public Relations Intern
Sammis and Ochoa
San Antonio, Texas
09.2020 - 12.2020
Drafted social media posts and created videos with eye for viral content strategies.
Coordinated social media content to enhance brand visibility and engagement.
Researched industry trends to create content strategies.