Summary
Overview
Work History
Education
Skills
Languages
Work Preference
Timeline
Generic
Open To Work

Victoria saenz

houston,TX

Summary

Detail-oriented with proven abilities in customer relations, conflict resolution Committed to fostering team development and driving brand engagement, ensuring customer satisfaction and operational efficiency.

Overview

6
6
years of professional experience

Work History

Assistant Manager

HEB Grocery Store
Houston, Texas
01.2022 - 02.2026
  • Supervised daily operations, ensuring efficient handling of cashier operations, customer inquiries, returns, exchanges, and transactions to maintain high service standards.
  • Developed and delivered training for new employees on customer service standards and operational procedures to enhance team performance.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Collaborated with management to create strategic plans aligned with business goals, contributing to overall operational success.

Procurement Intern

HEB Grocery Store
San Antonio, Texas
05.2023 - 08.2023
  • Researched market trends to identify potential savings opportunities in procurement activities.
  • Designed and presented a detailed operational strategy to improve order visibility upon warehouse intake, incorporating a date-range scheduling framework to assess congestion patterns and optimize capacity planning during peak demand periods.
  • Participated in Weekly Financial Meetings, identifying key issues within weekly sales.

Assistant Manager

American Eagle Outfitters, Inc
Frisco, Texas
08.2020 - 12.2021
  • Ranked #1 in Sales through personalized customer service and customized product recommendations.
  • Coordinated staff schedules to enhance workflow and ensure adequate coverage during peak hours.
  • Guided and supported junior staff on daily tasks and objectives, fostering team development.
  • Forecasted and analyzed ROI of promotional efforts, ensuring daily financial accountability for store.

Public Relations Intern

Sammis and Ochoa
San Antonio, Texas
09.2020 - 12.2020
  • Drafted social media posts and created videos with eye for viral content strategies.
  • Coordinated social media content to enhance brand visibility and engagement.
  • Researched industry trends to create content strategies.

Education

Master of Arts - Communications

The University of The Incarnate Word
San Antonio, TX
05-2022

BBA - Marketing

The University of The Incarnate Word
San Antonio, TX
05-2020

Skills

  • Customer relations
  • Team development
  • Strategic planning
  • Strategic thinking
  • Creative strategies
  • Brand engagement
  • Conflict resolution
  • Effective communication

Languages

Spanish
Limited

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridOn-Site

Salary Range

$45000/yr - $200000/yr

Timeline

Procurement Intern

HEB Grocery Store
05.2023 - 08.2023

Assistant Manager

HEB Grocery Store
01.2022 - 02.2026

Public Relations Intern

Sammis and Ochoa
09.2020 - 12.2020

Assistant Manager

American Eagle Outfitters, Inc
08.2020 - 12.2021

Master of Arts - Communications

The University of The Incarnate Word

BBA - Marketing

The University of The Incarnate Word
Victoria saenz