Victoria Saldana
Houston
Summary
I am a dynamic and self-motivated professional with 4+ years of customer service expertise and over 3 years of management experience. Recognized as a fast learner with a strong drive for continuous growth and development. Skilled in sales, customer engagement, leadership, with proven ability to coach teams, elevate performance, and deliver exceptional results. I am ready to transition my knowledge and experience into a new role that expands my skill set and supports long-term career advancement.
Overview
4
4
years of professional experience
Work History
Retail Associate Manager
T-Mobile
01.2023 - Current
- As a Retail Associate Manager, I supported daily store operations while leading a high performing team to exceed sales, customer service, and operating goals. I coached and developed associates through consistent feedback and side-by-side, strengthened product knowledge, and improved key performance metrics. I resolved escalations with care, modeled Un-Carrier valued, and ensured every customer received a personalized solution. I analyzed store data to identify opportunities, drove digital adoption, managed scheduling and workflow, and partnered with leadership to execute promotions, merchandising updates, and strategic initiatives that elevated overall store performance.
Mobile Expert
T-Mobile
01.2022 - 01.2023
- As a Mobile Expert, I delivered exceptional customer experiences by actively listening, identifying needs, and recommending tailored solutions across devices, wireless plans, and home internet. I consistently met or exceeded sales goals through consultative selling and strong relationship-building. I educated customers on device features and digital tools, handled transactions and troubleshooting with accuracy, and maintained store standards through merchandising and inventory support. I contributed to a positive, high-energy team culture focused on collaboration, customer satisfaction, and results.
Education
Accounting
San Jacinto Community College
04-2026
High School Diploma -
Dr Kirk Lewis Carreer And Technical High School
Pasadena 05-2021
Skills
- Customer Service & Sales
- Operational efficiency
- Leadership and Coaching
- Performance Management
- Communication and Relationship Building
- Problem Solving & Adaptability
- Training & Development
- Strategic thinking
- Delegation and supervision
- Customer engagement
- Strategic selling
Accomplishments
- Achieved Top 20% in the Nation for all T-Mobile Locations by leading a Team to success in sales, operations, and customer experience.
- Recognized as a Winner Circle Recipient for Quarter 3 2025. Top Leader in the Nation.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail Associate Manager
T-Mobile
01.2023 - Current
Mobile Expert
T-Mobile
01.2022 - 01.2023
Accounting
San Jacinto Community College
High School Diploma -
Dr Kirk Lewis Carreer And Technical High School