VICTORIA SCHOELL
Baytown,TX
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Kam Dental
Baytown, TX
05.2024 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Accurately input and monitor the status of laboratory cases to ensure timely processing and delivery.
- Proactively contact patients to confirm scheduled appointments, reducing no-show rates and optimizing the daily schedule.
- Collaborate with dental providers to develop comprehensive treatment plans, ensuring clear communication with patients regarding procedures and costs.
- Input, verify, and process insurance information through Flex, ensuring coverage is confirmed and eligibility is communicated to patients.
- Efficiently fill and manage the dentist and hygiene schedules, optimizing patient flow and maximizing appointment availability.
- Track and report key performance indicators (KPIs) related to patient volume, appointment adherence, and other operational metrics to support practice management.
- Facilitate a smooth check-in and check-out process, including collecting payments, updating patient information, and addressing any patient concerns.
- Answer phone calls and respond to patient inquiries promptly, providing accurate information and excellent customer service.
- Ensure patient records are accurate, up-to-date, and maintained in compliance with HIPAA regulations, preserving patient confidentiality.
- Work closely with dental staff to ensure efficient operations, assisting with administrative tasks as needed to support overall practice objectives.
Booking Agent
Fairytale Photography Studio
Remote
09.2023 - 11.2023
- Proficient in utilizing online booking systems to schedule appointments, manage calendars, and coordinate with clients
- Skilled in delivering excellent customer service by promptly responding to inquiries, addressing concerns, and ensuring client satisfaction
- Strong ability to manage multiple tasks simultaneously while maintaining accuracy and attention to detail
- Efficient in prioritizing tasks, meeting deadlines, and maintaining a high level of productivity
- Quick learner with the ability to adapt to new technologies and procedures in a fast-paced remote work environment
- Successfully managed a high volume of incoming inquiries and bookings, ensuring prompt response times and efficient scheduling.
Server/Bartender/Host
Johnny Carino's Italian
Baytown
06.2020 - 10.2023
- Extensive knowledge of menus, wine lists, and cocktail recipes, allowing for accurate recommendations and efficient service
- Proven track record of delivering exceptional customer service by anticipating needs, providing personalized recommendations, and ensuring guest satisfaction
- Capable of managing multiple tables and tasks simultaneously while maintaining a high level of efficiency and attention to detail
- Proficient in using point-of-sale systems to process orders, handle payments, and generate accurate bills
- Handled cash and credit card transactions, maintaining accuracy and accountability in handling payments
- Collaborative and reliable, able to work closely with colleagues to create a cohesive and efficient team environment.
Education
Social Work
Indiana Wesleyan University
OnlineHigh School Diploma -
First Baptist Christian Academy
Pasadena, TX05.2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Microsoft Office
- Scheduling
- Telephone Etiquette
- Office Organization
- Multi-Line Telephone Systems
- Call forwarding
- Spreadsheet tracking
Community Service
- Baytown Historical Preservation Association, Active Volunteer at Association functions
- St. Mark's United Methodist Church, Vacation Bible School Volunteer Teacher
- Alliance Bible Church, Vacation Bible School Volunteer
- First Baptist Hurricane Harvey, Clean-Up Crew
Timeline
Front Desk Receptionist
Kam Dental
05.2024 - Current
Booking Agent
Fairytale Photography Studio
09.2023 - 11.2023
Server/Bartender/Host
Johnny Carino's Italian
06.2020 - 10.2023
High School Diploma -
First Baptist Christian Academy
Social Work
Indiana Wesleyan University