Victoria Self
Haleyville,Alabama
Summary
Dynamic customer service professional with a proven track record. Excelling in high-pressure environments. Recognized for strong verbal communication and problem-solving skills, consistently enhancing customer satisfaction through attentive service and effective multitasking. Committed to maintaining professionalism and integrity while fostering positive relationships with patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Backstreet Beverages
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Wait Staff Member
Goldiggers Bar and Grill
09.2022 - 01.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Customer Service Cashier
Hiro Hibachi Express
08.2019 - 05.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Waitress
RattleSnake Saloon
02.2017 - 06.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Winston County High School
Double Springs, AL05-2006
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Strong Verbal Communication Skills
- Professionalism and courtesy
- Complex Problem-solving
- Multitasking and organization
- Dependability and reliability
Certification
CALHOUN COMMUNITY COLLEGE
- Certified Medical Biller and Coder
Timeline
Cashier
Backstreet Beverages
10.2024 - Current
Wait Staff Member
Goldiggers Bar and Grill
09.2022 - 01.2023
Customer Service Cashier
Hiro Hibachi Express
08.2019 - 05.2020
Waitress
RattleSnake Saloon
02.2017 - 06.2019
High School Diploma -
Winston County High School
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