Victoria Serna
MOD Pizza
Laveen,AZ
3
years of professional experience
Criminal Justice student with experience in customer service and an internship with the Arizona Department of Public Safety. Strong communication, organization, time management, and problem-solving skills, with an interest in pursuing a career in crime scene investigation. Detail-oriented, dependable, and eager to gain hands-on experience in the criminal justice field.
Work History
Cashier
2 Months- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Processed customer transactions efficiently using POS systems.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Assisted in training new cashiers on operational procedures and best practices.
Crew Member
1 Year 5 Months- Collaborated with team members to maintain a clean and organized work environment.
- Assisted in training new crew members on operational procedures and company standards.
- Operated point-of-sale system accurately, processing transactions with attention to detail.
Intern
8 Months- Gathered and analyzed data for departmental reports.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
Sales Associate
4 Months- Developed and maintained strong customer relationships to enhance sales performance.
- Provided exceptional customer service to resolve inquiries and support sales goals.
- Assisted customers with product selection and service options to enhance satisfaction.
Crew Member
2 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Prepared and assembled customer orders efficiently using high-quality ingredients.
- Ensured food safety and sanitation guidelines were consistently followed during daily operations.
- Contributed to inventory management by restocking supplies during shifts.
Cashier
3 Months- Resolved customer inquiries and complaints promptly to enhance experience.
- Collaborated with team members to improve service speed during peak hours.
- Handled cash management, including balancing registers at shift end.
- Monitored inventory levels at register stations, reporting discrepancies.
Floor Associate
4 Months- Assisted customers with inquiries, providing product information and support as needed.
- Assisted customers with inquiries, providing product information and support.
- Processed donations efficiently, ensuring items were sorted and displayed properly.
- Maintained cleanliness of store environment, adhering to safety standards and guidelines.
Education
High School Diploma
Skills
Customer service
Time management
Adaptable
Cash handling
Communication skills
Patience
Effective communication
Timeline
Cashier
Chipotle
08.2026 - CurrentRead More
Intern
Arizona Department of Public Safety
08.2025 - 04.2026Read More
Crew Member
MOD Pizza
05.2025 - CurrentRead More
Sales Associate
Super Star Car Wash
01.2025 - 05.2025Read More
Crew Member
Jersey Mike's Subs
10.2024 - 12.2024Read More
Cashier
Wingstop
06.2024 - 09.2024Read More
Floor Associate
Goodwill
01.2024 - 05.2024Read More
Heritage Academy Laveen
High School Diploma
Read More