Accomplished Director of Operations with a proven track record at Iowa Conservatory, enhancing employee engagement and driving sustainable growth. Expert in Human Resources Management and Operations Management. Significantly reduced staff turnover rates and increased operational quality. Skilled in fostering inclusive leadership and implementing effective sales strategies. Excel in transforming challenges into opportunities for excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.