Victoria Shellady
North Liberty,IA
Summary
Accomplished Director of Operations with a proven track record at Iowa Conservatory, enhancing employee engagement and driving sustainable growth. Expert in Human Resources Management and Operations Management. Significantly reduced staff turnover rates and increased operational quality. Skilled in fostering inclusive leadership and implementing effective sales strategies. Excel in transforming challenges into opportunities for excellence. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2025
2025
years of professional experience
Work History
Store Manager
Lululemon
- Managed inventory control, cash control, and store opening and closing procedures for a $10 million volume store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Optimized labor scheduling for 20 - 45 staff members according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Store Manager
Lush Cosmetics
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Manager, Training and Onboarding
Bareminerals
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for an average of 15 employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Facilitated monthly team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
Director of Operations
Iowa Conservatory
08.2023 - Current
- Monitored budget for $6 million dollar startup and utilized operational resources.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
- Enhanced employee engagement by 20% by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Ensured legal compliance by staying up-to-date on employment law changes affecting human resources practices.
Education
BBA - Marketing Management And Journalism
University of Iowa
Iowa City12.2018
Skills
- Human Resources Management
- Staff recruitment and retention
- Onboarding and Offboarding
- Paperwork administration
- Database Administration Experience
- Sales Strategies
- Customer Relations
- Account Management
- Operations Management
- Inclusive leadership
- Workforce Planning
Languages
Spanish
Limited Working
Timeline
Director of Operations
Iowa Conservatory
08.2023 - Current
Store Manager
Lululemon
Store Manager
Lush Cosmetics
Manager, Training and Onboarding
Bareminerals
BBA - Marketing Management And Journalism
University of Iowa
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