Victoria Sloan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Gary Anderson State Farm
07.2021 - Current
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Conducted comprehensive policy reviews for clients, identifying gaps in coverage and recommending appropriate solutions.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Promotional Team Member (Seasonal)
Jacksonville Jumbo Shrimp
03.2019 - 09.2021
- Work as a promotional team member to provide an exciting fan experience and environment throughout the stadium
- Encourage fan participation in games throughout the event.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
Front of House Staff Member
Nana Teresa's Bake Shop
10.2019 - 07.2021
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Bank Teller - Student Position
VyStar Credit Union
06.2018 - 05.2019
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Jacksonville, Fl12.2023
Skills
- Adaptability
- Telephone Etiquette
- Conflict Resolution
- Time Management
- Customer Retention
- Attention to Detail
- Multitasking
- Customer Service
- Teamwork and Collaboration
- Microsoft Office
Certification
Customer Representative License - 0440
Timeline
Insurance Customer Service Representative
Gary Anderson State Farm
07.2021 - Current
Front of House Staff Member
Nana Teresa's Bake Shop
10.2019 - 07.2021
Promotional Team Member (Seasonal)
Jacksonville Jumbo Shrimp
03.2019 - 09.2021
Bank Teller - Student Position
VyStar Credit Union
06.2018 - 05.2019
Bachelor of Science - Business Administration
Florida State College At Jacksonville
Similar Profiles
Daxon DarleyDaxon Darley
Farm Hand at Gary AndersonFarm Hand at Gary Anderson
ALBERTO ESCOBAR RUIZALBERTO ESCOBAR RUIZ
Claim Specialist; and Producer at State Farm Corporate & State Farm AgencyClaim Specialist; and Producer at State Farm Corporate & State Farm Agency
Bethany GandyBethany Gandy
Insurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State FarmInsurance Customer Service Specialist at Brian Moore State Farm & Brent Holman State Farm
Narine NersisyanNarine Nersisyan
Insurance Customer Service Representative at Acrisure LLCInsurance Customer Service Representative at Acrisure LLC
Anita AlvaradoAnita Alvarado
Insurance Customer Service Representative at USCB AMERICAInsurance Customer Service Representative at USCB AMERICA