Victoria Smith Peck
Saint Augustine,FL
Summary
Proven leader in hospitality, adept in sales expertise and customer service, I enhanced guest satisfaction and team performance at Oceanic LMR. Leveraging hospitality service expertise and upselling techniques, I successfully coached staff, elevating service standards and operational efficiency without compromising on quality or guest experience.
Overview
4
4
years of professional experience
Work History
Waitress
Commander's Shellfish Camp
Saint Augustine, FL
10.2024 - 02.2025
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Demonstrated knowledge of wine selection, pairings, vintages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Waitress Supervisor
Oceanic LMR
Wilmington, NC
08.2021 - 09.2024
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques, and communication skills to promote positive experiences.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Completed thorough opening, closing, and shift-change functions to maintain daily operational standards.
Education
Associate of Arts -
Cape Fear Community College
Wilmington, NC12-2023
Skills
- Sales expertise
- Hospitality service expertise
- Complex Problem-solving
- Customer service
- Memory retention
- Banquet coordination
- Upselling techniques
Affiliations
- Avid reader
- Outdoor lover
References
References available upon request.
Timeline
Waitress
Commander's Shellfish Camp
10.2024 - 02.2025
Waitress Supervisor
Oceanic LMR
08.2021 - 09.2024
Associate of Arts -
Cape Fear Community College
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