Victoria Johnson
Summerset,SD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Agent Coordinator
Western Dakota Insurors
09.2023 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Processed customer orders quickly and accurately for timely delivery.
- Developed new business and managed new and existing clients.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Junior ASR
Agrisk Advisors
12.2022 - 08.2023
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Boosted client satisfaction by serving as a liaison between agents and support teams to resolve issues promptly.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Efficiently managed high-volume workload without sacrificing quality or attention to detail, demonstrating strong time management skills.
Escrow Assistant
First Integrity Title Company
01.2022 - 08.2022
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
Closing Processor
Land Title Guarantee Company
04.2020 - 01.2022
- Enhanced closing efficiency by meticulously reviewing and verifying documentation for accuracy and compliance.
- Streamlined the closing process for faster turnaround times with diligent organization and prioritization of tasks.
- Collaborated effectively with underwriting department to confirm borrower qualifications and address any discrepancies before finalizing documents.
- Prepared comprehensive closing packages, including all necessary legal documents, statements, disclosures, and instructions for escrow agents or attorneys.
- Obtained clear title by ordering title reports, resolving title defects and satisfying existing liens and encumbrances against property or principals.
Front Office Coordinator
Rally Health
09.2019 - 02.2020
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Managed inventory of office supplies, ensuring adequate stock levels were maintained for efficient daily operations.
Lead Lifeguard
Front Range Recreation
05.2015 - 09.2019
- Ensured swimmer safety by diligently monitoring pool activities and enforcing rules.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Implemented effective staff schedules that maximized coverage while minimizing labor costs.
Sales Associate
Autonation Chrysler Jeep Broadway
09.2018 - 05.2019
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Bachelors of Science - Human Resource Management
Colorado State University - Global Campus
Denver, CO06.2023
GED -
Cherokee Trail High School
Aurora, CO01.2018
Skills
- Customer service
- Google/Microsoft Programs
- Adobe Programs
- Critical Thinking
- Time Management
- Interpersonal Communication
Certification
Property/Casualty License, South Dakota, 09/14/23, 12/31/25, 40700056
Timeline
Agent Coordinator
Western Dakota Insurors
09.2023 - Current
Junior ASR
Agrisk Advisors
12.2022 - 08.2023
Escrow Assistant
First Integrity Title Company
01.2022 - 08.2022
Closing Processor
Land Title Guarantee Company
04.2020 - 01.2022
Front Office Coordinator
Rally Health
09.2019 - 02.2020
Sales Associate
Autonation Chrysler Jeep Broadway
09.2018 - 05.2019
Lead Lifeguard
Front Range Recreation
05.2015 - 09.2019
Bachelors of Science - Human Resource Management
Colorado State University - Global Campus
GED -
Cherokee Trail High School
Property/Casualty License, South Dakota, 09/14/23, 12/31/25, 40700056
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