Victoria Sosa

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.

• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Learned and adapted quickly to new technology and software applications.

Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

• Developed strategies to increase customer satisfaction and loyalty.

• Managed staff scheduling, hiring and training processes.

• Reviewed loan applications to ensure accuracy and compliance with regulations.

• Conducted regular performance reviews for all employees in the branch.

• Monitored financial performance of the branch on a monthly basis.

• Provided guidance and support to team members regarding problem resolution and customer service issues.

• Analyzed data to identify trends related to products, services, customers and markets served by the branch.

• Resolved escalated customer complaints in a timely manner.

• Coordinated promotional campaigns for new products or services in order to boost sales revenue.

• Performed regular audits of financial records in order to ensure accuracy.

• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.

• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

• Conducted regular performance reviews for employees to identify areas of improvement.

• Developed a system for tracking inventory and ordering supplies as needed.

• Ensured compliance with safety regulations and company policies.

• Monitored employee attendance records, timekeeping, and payroll information.

• Managed customer service inquiries and complaints in a timely manner.

• Maintained up-to-date knowledge of company products and services.

• Supervised daily operations including scheduling shifts, assigning duties.

• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Conducted regular market research to identify trends and potential opportunities for business expansion.
• Organized weekly sales meetings to review progress towards goals, discuss challenges faced by the team members and strategize on action plans moving forward.
• Boosted sales performance by implementing effective strategies and fostering strong client relationships.
• Mentored junior sales staff through ongoing training support thus boosting their confidence skills achieving higher levels of success.
• Developed comprehensive sales training materials for new hires, resulting in a more efficient onboarding process.
• Increased customer satisfaction with personalized service and prompt problem resolution.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Prepared sales presentations for clients showing success and credibility of products.

• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked effectively in fast-paced environments.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Reduced order processing times with streamlined picking, packing, and shipping procedures.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Achieved timely dispatch of orders using effective time management strategies during the picking process.
• Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
• Reduced waste, implementing recycling procedures for packaging materials.
• Enhanced order fulfillment accuracy, double-checking each order against its picking list.

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Enforced company policies and regulations with employees.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

• De-soldered and re-soldered connections between parts and motherboard.
• Repaired cell phones with accuracy and attention to detail, reducing repeat visits for the same issue.
• Implemented preventive maintenance measures for common cell phone issues, reducing repair frequency for clients.
• Provided exceptional customer service through clear communication regarding repair timelines, costs, and expectations.
• Educated customers on proper device care and usage to minimize future repairs or malfunctions.
• Completed quality and fraud inspections on cell phones.
• Negotiated contracts with suppliers for cost-effective acquisition of replacement parts and tools.
• Organized store displays for optimal visibility, leading to increased customer interest and inquiries.
• Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
• Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
• Increased store sales by effectively upselling accessories and add-on services to customers.

• Increased sales significantly by upselling higher-end products to customers.
• Adhered to company guidelines and safety protocols for proper food handling and presentation.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Checked guests' identification before serving alcoholic beverages.
• Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
• Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
• Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
• Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
• Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
• Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
• Handled returns or exchanges promptly; resolving issues according to store policy while maintaining professionalism.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Retrieved items for customers and verified prices.
• Removed trash, swept, and mopped floors for professional appearance.
• Operated cash register to accurately process and record customer payments.
• Collected shopping carts from parking lot and returned to stand to keep lot organized.
• Used POS system to enter orders, process payments and issue receipts.