Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Victoria Spice-Baptiste

Panama City

Summary

Dynamic retail professional with a proven track record at Hot Topic, excelling in sales strategy and team leadership. Achieved the highest conversion KPI in company history while fostering a collaborative environment. Skilled in inventory management and conflict resolution, consistently delivering exceptional customer service and surpassing sales goals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager

Hot Topic
Panama City Beach
02.2023 - Current
  • Increased conversion KPI to highest level within company and sustained performance throughout tenure.
  • Encouraged sales behaviors among staff, resulting in improved KPI performance across all locations.
  • Collaborated weekly with 14 district stores to enhance conversion rates through strategic initiatives.
  • Regularly surpassed sales plans, maximizing bonus benefits for management and securing labor hours for staff.
  • Maintained clean, visually appealing work environment to ensure health and safety for customers and employees.
  • Monitored current trends in fashion, entertainment, and pop culture to guide product selection effectively.
  • Managed daily banking operations, including deposits and withdrawals, ensuring accuracy and compliance.
  • Delivered exceptional customer service while adhering to standards to optimize sales and reduce shrinkage.

Entertainer

The Gold Nugget
Panama City
03.2013 - 07.2021
  • Promoted shows and performances through social media and community engagement.
  • Provided exceptional customer service in a fast-paced, high-volume work environment.
  • Verified IDs of customers for alcoholic beverages per state regulations.
  • Trained and supervised contractors, ensuring accurate payouts for all services rendered.
  • Deescalated tense situations with intoxicated customers effectively and promptly.
  • Fostered a collaborative work atmosphere by encouraging team engagement.
  • Monitored guest behavior to uphold safety standards during events and intervened when necessary.

Assistant Store Manager

Romancing the Stone
Florence
02.2010 - 03.2013
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.

Education

Aesthetics - Skin Care

Soothing Arts Massage And Skincare
Miramar Beach, FL
04-2021

Skills

  • Sales strategy
  • Inventory management
  • Team leadership
  • Customer service
  • Visual merchandising
  • KPI analysis
  • Payroll administration
  • Bank and safe deposits
  • Conflict resolution

Certification

  • Aesthetics license
  • Tattooing license
  • Piercing license
  • lazer tattoo removal certification
  • Permanent makeup certification

References

References available upon request.

Timeline

Store Manager

Hot Topic
02.2023 - Current

Entertainer

The Gold Nugget
03.2013 - 07.2021

Assistant Store Manager

Romancing the Stone
02.2010 - 03.2013

Aesthetics - Skin Care

Soothing Arts Massage And Skincare

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