Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Stevens

Tracy City,TN

Summary

Dynamic professional excelling in customer service and problem resolution. Skilled in relationship building and critical thinking, I effectively managed high-stress situations, enhancing customer satisfaction and streamlining processes to drive operational efficiency. Committed to delivering results and fostering team development.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sequachee Valley Electric Cooperative
03.2024 - 05.2025
  • Assisted customers with inquiries and resolved issues efficiently.
  • Processed service requests and maintained accurate records in customer management systems.
  • Collaborated with team members to improve service delivery and customer satisfaction.
  • Managed high volume of calls while maintaining professionalism and attention to detail.
  • Educated customers about utility services, promoting understanding of programs and offerings.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes

Artist Relations Director

The Caverns
02.2021 - 05.2024
  • Cultivated strong relationships with artists to enhance collaboration and engagement.
  • Coordinated logistics for artist performances, ensuring seamless execution and positive experiences.
  • Managed communication between artists and venue staff, fostering effective partnerships
  • Facilitated feedback sessions with artists to improve event offerings and support services.
  • Streamlined administrative processes by implementing efficient systems for contract management, scheduling, invoicing, and reporting.
  • Managed budgets and resources effectively to maximize return on investment for all artist-related expenses.

Customer Service Representative

Mountain Goat Market
11.2018 - 05.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Cross-trained and provided backup support for organizational leadership.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Intern

Walt Disney World Company
08.2018 - 11.2018

Education

Master of Arts - Teaching

Western Governers University
06.2026

Bachelor of Science - Communications

University of Tennessee, Chattanooga
Chattanooga, TN
05.2021

Skills

  • Critical thinking
  • Customer service
  • Problem resolution
  • Relationship building
  • Team development
  • Active listening

Timeline

Customer Service Representative

Sequachee Valley Electric Cooperative
03.2024 - 05.2025

Artist Relations Director

The Caverns
02.2021 - 05.2024

Customer Service Representative

Mountain Goat Market
11.2018 - 05.2022

Intern

Walt Disney World Company
08.2018 - 11.2018

Master of Arts - Teaching

Western Governers University

Bachelor of Science - Communications

University of Tennessee, Chattanooga
Victoria Stevens