Victoria Thai
Maple Valley,WA
Summary
Seasoned Property and Facilities Operations Manager, and Administrative Specialist with a proven track record at YWCA Seattle | King | Snohomish, excelling in tenant relations and staff management. Expert in multi-family property management and financial budgeting, ensuring high-quality housing and operational efficiency. Demonstrated success in vendor negotiations and fostering a positive inclusive workplace culture, with a focus on significant achievements in compliance and team leadership.
Overview
13
13
years of professional experience
Work History
Property Manager
YWCA Seattle | King| Snohomish
Lynnwood, WA
04.2024 - Current
- Oversaw day-to-day operations of a 64 Tax Credit & Section 8 multi-family apartment complex
- Managed tenant relations while handling HUD Section 8 compliance and procedures, including certifications and annual re-certifications, REAC inspections, county and state inspections, and annual unit inspections.
- Collected monthly rent portions
- Maintained high quality, safe, community-focused, and affordable housing, filling vacancies as needed
- Created leases, and all other required paperwork for tenant move-in/out/ initial certification, annual recertifications, or unit transfer using Yardi Software
- Verified applicant and tenant income, assets, student status, and other relevant information
- Handled resident complaints and expedited maintenance requests.
- Promptly investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Facilities Operations Manager
YWCA Seattle | King| Snohomish
Issaquah, WA
09.2019 - 04.2024
- Negotiated with vendors regarding pricing on materials required for facility upgrades or repairs.
- Monitored maintenance and repair of machinery, equipment and electrical and mechanical systems.
- Directed maintenance and operations of facility systems to minimize service interruptions.
- Oversaw building improvements to update facilities and meet tenant requirements.
- Tracked inventory levels of supplies used in daily operations.
- Responded promptly to tenant requests for service or repair work within established timeframes.
- Scheduled and monitored on-site inspections of facility.
- Recruited, supervised, and mentored up to 10 maintenance staff by handling assignment delegation and timely completion
- Assisted in budgeting for preventive maintenance costs associated with operational needs.
- Coordinated with onsite managers, liaison officers, and other outside agencies regarding safety and preventive maintenance and to remain in HUD compliance
Office Manager
YWCA Seattle | King | Snohomish
Maple Valley, WA
08.2012 - 09.2019
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Coordinated meetings, conferences, and department activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software. Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Education
Bachelor of Science - Psychology
Liberty University
Lynchburg, VA08-2009
Skills
- Tenant relations
- Skilled multi-tasker
- Staff management
- Facilities operations management
- Financial budgeting and reporting
- Multi-family property management
- Vendor management
- Administrative support
- Building operations
- Fair housing compliance
Timeline
Property Manager
YWCA Seattle | King| Snohomish
04.2024 - Current
Facilities Operations Manager
YWCA Seattle | King| Snohomish
09.2019 - 04.2024
Office Manager
YWCA Seattle | King | Snohomish
08.2012 - 09.2019
Bachelor of Science - Psychology
Liberty University