Victoria Trimble
Conroe
Summary
Dedicated customer service professional with strong skills in conflict resolution, active listening, and relationship building. Committed to creating welcoming environments and resolving customer issues promptly and efficiently.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
IHOP
2021.10 - 2021.12
- Greeted and seated guests as they arrived, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing guest flow during peak hours.
- Handled guest inquiries and concerns with professionalism and courtesy.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
Customer Service Representative
Burlington
2022.02 - 2023.07
- Provided recommendations to enhance customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased customer loyalty.
- Trained new cashiers on company policies, procedures, and best practices.
- Kept the sales floor properly cleaned to ensure a welcoming environment for all customers.
Cashier
Chiller Bee Frozen Yogurt
2023.07 - 2024.07
- Maintained organized cash register and ensured accurate cash handling.
- Worked together with team members to maintain cleanliness and presentation of the store.
- Trained new staff on company procedures and customer service standards.
- Greeted customers entering store and responded promptly to any customer needs.
Customer Service Representative
Speedy Stop
2025.11 - Current
- Maintained clean and organized service areas to ensure a welcoming environment for all customers.
- Processed transactions accurately using point-of-sale systems.
- Adapted to fast-paced environment while managing multiple tasks effectively.
- Assisted customers with inquiries and resolved issues efficiently.
Education
High School Diploma -
Conroe High School
Conroe, TX2023-05
Skills
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Payment processing
- Relationship building
Timeline
Customer Service Representative
Speedy Stop
2025.11 - Current
Cashier
Chiller Bee Frozen Yogurt
2023.07 - 2024.07
Customer Service Representative
Burlington
2022.02 - 2023.07
Restaurant Hostess
IHOP
2021.10 - 2021.12
High School Diploma -
Conroe High School