VICTORIA TRIONFANTE-TURNER
Boise
Summary
Dynamic customer service professional with a proven track record at Citibank, excelling in customer service management and achieving high satisfaction scores. Skilled in resolving complex issues with empathy and delivering personalized solutions, while fostering collaboration within teams to enhance service excellence. Adept at navigating high call volumes and maintaining a positive customer experience.
Overview
16
16
years of professional experience
Work History
CUSTOMER SERVICE
CITIBANK
10.2025 - Current
- Provided exceptional customer service through timely communication and professional interactions.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Enhanced customer satisfaction through providing personalized recommendations and attentive customer service.
- Exhibited excellent communications and customer service relations skills.
- Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
- Managed high call volume while maintaining exceptional customer service standards.
Customer Service Representative
T-Mobile
10.2021 - 10.2022
- Provided exceptional customer support through phone and online channels, resolving inquiries efficiently.
- Collaborated with team members to enhance service delivery and improve customer satisfaction scores.
- Adapted quickly to new product offerings, effectively communicating features and benefits to customers.
- Resolved billing discrepancies by coordinating with multiple departments to ensure accurate invoicing.
- Contributed to team goals by consistently meeting performance targets related to call resolution times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Collections Agent
CITIBANK
02.2017 - 08.2021
- Negotiated payment arrangements with clients, ensuring compliance with company policies.
- Collaborated with team members to improve collection strategies and processes.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Help Desk Technician
CenturyLink
09.2009 - 08.2016
- Diagnosed and resolved network connectivity problems, enhancing user experience.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed high levels of call flow and responded to technical support needs.
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Promoted positive work culture within the team by providing constructive feedback, fostering collaboration, and maintaining a solution-oriented mindset.
- Walked individuals through basic troubleshooting tasks.
Education
Bachelor of Science - SOCIAL SCIENCE
BOISE STATE UNIVERSITY
BOISE IDAHO12-2001
Skills
- Customer service management
- Superb customer service
- Customer service expert
- Customer service excellence
Timeline
CUSTOMER SERVICE
CITIBANK
10.2025 - Current
Customer Service Representative
T-Mobile
10.2021 - 10.2022
Collections Agent
CITIBANK
02.2017 - 08.2021
Help Desk Technician
CenturyLink
09.2009 - 08.2016
Bachelor of Science - SOCIAL SCIENCE
BOISE STATE UNIVERSITY