VICTORIA URENA
SPRING VALLEY
Summary
Accomplished Medical Receptionist at Boston Children's Hospital, adept in appointment scheduling and patient relations. Enhanced office workflow efficiency by 30% through strategic collaboration and training. Proficient in Microsoft Office and HIPAA compliance, ensuring data integrity and privacy. Recognized for exceptional telephone etiquette and front desk operations, fostering a welcoming environment for patients and staff.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Boston Children's Hospital
09.2023 - 03.2025
- Managed phone communications, addressing inquiries and coordinating appointments for optimal patient experience.
- Assisted with patient check-in and scheduling, improving office workflow efficiency.
- Accurately maintained electronic health records, ensuring compliance with privacy regulations and data integrity.
- Collaborated with insurance providers to verify coverage and process claims effectively.
- Conducted preliminary patient assessments, documenting vital signs and medical histories for physician review.
- Trained new team members on office procedures and software systems to ensure seamless onboarding experience.
- Checked patient insurance, demographic, and health history to keep information current.
School Office Assistant
Icahn Charter School 1
04.2021 - 03.2023
- Managed daily office operations, ensuring efficient workflow and communication among staff and students.
- Coordinated scheduling for school events, optimizing resources and improving participation rates.
- Assisted in maintaining student records, ensuring accuracy and compliance with data management policies.
- Developed and implemented filing systems, enhancing document retrieval efficiency by streamlining processes.
- Trained new staff on office procedures and software systems, fostering a collaborative work environment.
- Supported inventory management of office supplies, reducing costs through effective procurement strategies.
- Collaborated with teachers to facilitate communication with parents regarding student progress and events.
Medical Office Assistant
MIB MEDICAL IMAGING OF BRONX
08.2019 - 04.2021
- Managed patient scheduling, ensuring optimal use of resources and timely appointments.
- Conducted follow-up calls to patients regarding test results and appointment reminders, enhancing patient engagement.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted in electronic health record management, maintaining accuracy and confidentiality of patient information.
- Coordinated communication between patients and healthcare providers to facilitate seamless care delivery.
- Processed insurance claims, verifying coverage and resolving discrepancies to expedite reimbursement.
Education
High School Diploma -
NESTRAS B SENORA DEL CATRMEN
DOMINICAN REPUBLIC06-2010
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Payment collection
- Reminder calls
- Patient relations
- HIPAA guidelines
- Medical office administration
- Collaboration and teamwork
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Boston Children's Hospital
09.2023 - 03.2025
School Office Assistant
Icahn Charter School 1
04.2021 - 03.2023
Medical Office Assistant
MIB MEDICAL IMAGING OF BRONX
08.2019 - 04.2021
High School Diploma -
NESTRAS B SENORA DEL CATRMEN