Victoria Urena
Nyack
Summary
I consider myself a woman without fear of changes and with a desire always to give the best of me, I’m a type of worker who is used to working under pressure, I have several years of experience in customer service and in search of commercial opportunities. I also consider myself a resolute person, in good spirits and able to solve problems easily.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Boston Children's Health Physicians
Valhalla
03.2023 - 07.2025
- Greeted patients and visitors with a warm and welcoming demeanor.
- Managed appointment scheduling and maintained organized patient records.
- Handled incoming calls, directing inquiries to appropriate departments promptly.
Office Aide
icahn charter schoool7
The Bronx
03.2021 - 07.2023
- Collected and coded various documents to prepare for filing, storage and processing.
- Inventoried and ordered materials, supplies and services.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Completed work schedules, managed calendars and arranged appointments.
Secretary's Assistant
Medical imaging of Bronx
The Bronx
09.2020 - 02.2022
- Scheduled appointments for patients via phone and in person.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Helped residents achieve program goals and increase independence.
- Schedule appointments
- Perform data entry
- Answer phone calls
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Team Member
Pret A Manger
New York
02.2019 - 07.2019
- Rotated through series of different stations based on team needs.
Education
High School Diploma -
Nuestra Señora Del Carmen
Santo Domingo , Santo domingo06.2009
Skills
- POS systems
- Customer Service
- Patience
- Issue resolution
- ID verification
- Cash drawer balancing
- Ordering and stocking
- Credit and cash transaction
- Cash register operation
- Bilingual
Admistrative secretary
- Schedule appointments
- Perform data entry
- Move conversations to Spanish
- Answer phone calls
- Send bills to insurance
- Sent patient reports
Languages
Spanish
Professional
English
Professional
Timeline
Front Desk Receptionist
Boston Children's Health Physicians
03.2023 - 07.2025
Office Aide
icahn charter schoool7
03.2021 - 07.2023
Secretary's Assistant
Medical imaging of Bronx
09.2020 - 02.2022
Team Member
Pret A Manger
02.2019 - 07.2019
High School Diploma -
Nuestra Señora Del Carmen