Victoria Velazquez
Ardmore,OK
Summary
Proven to enhance customer satisfaction and sales through exceptional service and upselling techniques. Adapt in high-stress environments with a strong work ethic and outstanding oral communication skills. Demonstrated ability to improve team performance and maintain detailed attention.
Overview
5
5
years of professional experience
Work History
Server
Cafe Alley
Ardmore, OK
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Stock Associate
Coach Outlet
San Marcos, TX
04.2021 - 12.2023
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
- Maintained effective team member communication.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Interacted with guests in friendly and knowledgeable way.
- Received new stock and input values into computer system.
Associate
Buccee's
Luling, TX
02.2019 - 03.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked varied hours to meet seasonal and business needs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Education
Bachelor of Science - Criminal Justice
Texas State University
San Marcos, TX05.2024
Skills
- Strong Work Ethic
- Deadline-oriented
- Performance Improvement
- Able to work in high stress environment
- Oral communication
- Courteous and Professional
- Attention to Detail
- Time Management
Timeline
Server
Cafe Alley
01.2024 - Current
Stock Associate
Coach Outlet
04.2021 - 12.2023
Associate
Buccee's
02.2019 - 03.2021
Bachelor of Science - Criminal Justice
Texas State University