Victoria Wacht
Taco Bell
Riverview,MI
8
years of professional experience
Dynamic Shift Lead with a proven track record at Taco Bell, excelling in employee training and conflict resolution. Enhanced team productivity through effective coaching and inventory management, ensuring compliance with safety standards. Committed to delivering exceptional customer service, fostering a positive atmosphere, and driving operational success.
Work History
Shift Lead
1 Year 9 Months- Learned safety protocols and operational procedures to ensure compliance and efficiency.
- Assisted in training new team members on workflow processes and customer service standards.
- Collaborated with team to maintain inventory accuracy and optimize stock levels.
- Supported management in daily operations, ensuring smooth shifts and effective communication.
- Monitored equipment functionality, reporting issues to minimize downtime and enhance productivity.
- Engaged with customers to provide exceptional service, resolving inquiries promptly.
- Contributed to maintaining cleanliness and organization within work areas for safety compliance.
- Completed store opening and closing procedures and balanced tills.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Food Clerk
11 Months- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, ensuring compliance with merchandising standards.
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Restocked shelves promptly, facilitating product availability and optimizing inventory levels.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Arranged items in display cases to promote sales.
- Assisted customers in finding proper products and offering suggestions.
Shift Lead
2 Years 5 Months- Supervised team during shifts, ensuring adherence to operational standards and customer service guidelines.
- Trained new employees on food safety protocols and service procedures to enhance team performance.
- Managed inventory levels, coordinating restocking processes to minimize waste and optimize supply chain efficiency.
- Facilitated effective communication among staff, promoting teamwork and resolving conflicts swiftly.
- Implemented training sessions that improved employee skills and increased overall productivity in the restaurant.
- Monitored cash handling procedures, ensuring accuracy during financial transactions and end-of-shift reports.
- Conducted regular quality checks on food preparation and presentation to maintain brand standards.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
Crew Member
6 Months- Provided exceptional customer service, ensuring satisfaction during high-volume meal periods.
- Operated point-of-sale system efficiently, handling cash transactions accurately and securely.
- Maintained cleanliness and organization of workstations to promote safety and efficiency.
- Collaborated with team members to meet daily operational goals and enhance workflow processes.
- Prepared food items according to standardized recipes, adhering to quality and safety standards.
- Assisted in training new crew members on protocols and procedures for optimal performance.
- Monitored inventory levels, restocking supplies as needed to support uninterrupted service.
- Implemented suggestions for process improvements that enhanced overall customer experience.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Sales Associate
6 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to optimize visual appeal and accessibility.
- Processed transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve sales targets and improve store performance.
- Provided product knowledge training to new associates, fostering team development and efficiency.
- Monitored sales trends to identify opportunities for upselling and cross-selling initiatives.
- Resolved customer complaints promptly, ensuring positive outcomes and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma
Skills
Customer service focus
Employee training
Guest service
Team motivation
Conflict resolution
Workplace safety
Staff supervision
Work delegation
Sales proficiency
Rules enforcement
Performance improvement
Staff motivation
Operations monitoring
Loss prevention
Regulatory compliance
Coaching and mentoring
Crew coordination
Quality control
Inventory management
Decision-making capacity
Productivity monitoring
Shift leadership
Positive attitude
Cash handling
Timeline
Shift Lead
Taco Bell
02.2025 - CurrentRead More
Food Clerk
Meijer
06.2023 - 05.2024Read More
Shift Lead
Taco Bell
11.2019 - 04.2022Read More
Crew Member
Wendys
04.2019 - 10.2019Read More
Sales Associate
Macys Department Store
09.2018 - 03.2019Read More
Michigan Cyber Academy
High School Diploma
Read More