Summary
Overview
Work History
Education
Skills
Timeline
Generic

Victoria Wheadon

Concord,VA

Summary

Refrences:

Kimeko Burrell: relationship/ supervisor-

Phone number:+1(214)289-3379

Email: kburrell11@outlook.com

Brandi Seagraves: relationship/ supervisor-

Phone number: +1(434)316-3916

Email: brseagraves95@gmail.com

Alissa Bender: relationship/ coworker-

Phone number: +1(434)944-1479

Email: ajbender1115@gmail.com

Overview

1
1
year of professional experience

Work History

Server

Cracker Barrell
Lynchburg, VA
10.2023 - Current
  • Demonstrated knowledge of restaurant menu items and their ingredients, prices, and preparation methods.
  • Checked with guests to ensure that they were enjoying their meals and addressed any issues promptly.
  • Replenished beverages during meals as necessary while monitoring customer satisfaction levels.
  • Bussed tables between shifts to prepare for incoming diners.
  • Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.

Server

Olive Garden
Lynchburg, VA
05.2023 - 08.2023
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Processed payments accurately and efficiently with POS system.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Provided drink suggestions to customers based on their preferences.

Server

Applebee's Grill + Bar
Lynchburg, VA
09.2022 - 04.2023
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and close out checks.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Stocked server areas with supplies before, during and after shifts.

Education

High School Diploma -

Rustburg High School
Rustburg, VA
06-2022

Skills

  • Customer Service
  • Point of Sale (POS) System Operations
  • Food Safety Understanding
  • Food and Beverage Service
  • Multitasking and Prioritizing
  • Detail-Oriented
  • Guest Engagement

Timeline

Server

Cracker Barrell
10.2023 - Current

Server

Olive Garden
05.2023 - 08.2023

Server

Applebee's Grill + Bar
09.2022 - 04.2023

High School Diploma -

Rustburg High School

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Victoria Wheadon