Victoria Whittaker
Assistant Manager
Baton Rouge,LA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Guest Advocate
Target
Baton Rouge, LA
06.2021 - Current
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Recommended products to customers, thoroughly explaining details.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and provided back up for customer service managers.
- Communicated professionally with colleagues, freelancers and clients.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Floor Manager
Audubon Market
St. Francisville, LA
09.2014 - 03.2021
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning and product organization.
- Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Encouraged and motivated team of 10 retail professionals to deliver superior service in every customer interaction.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Education
No Degree - Business / Chinese Minor
Louisiana State University And A&M College
Baton Rouge, LASkills
Money handling abilities
Retail store support
Retail materials management
Complaint resolution
POS systems expert
Staff education and training
Stocking and replenishing
Staff Management
Coaching and mentoring
Verbal and written communication
Timeline
Guest Advocate
Target
06.2021 - Current
Floor Manager
Audubon Market
09.2014 - 03.2021
No Degree - Business / Chinese Minor
Louisiana State University And A&M College