Victoria Williams
Tempe,AZ
Summary
To obtain a career with a thriving and growing company.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Sunrise Behavioral Health Care
El Mirage, AZ
01.2019 - 02.2021
- Behavioral health paraprofessional
- Assisted clients living in level 2 residential assisted living
- Assist clients by administering medications and helping them perform daily activities
- Maintain daily logs for accurate client files, Provide customer service to customers that experienced technical issues with their cell phone
- Collected funds and set payment arrangements for customers that feel behind on their contractual agreements
- Provided customer service to individuals that had escalated issues to ensure max customer expectations were met
Fraud Analyst
JP Morgan Chase
Tempe, AZ
12.2006 - 08.2017
- Investigate transactions, forgery and theft within various customers’ accounts
- Track and monitor bank card activity to proactively mitigate fraudulent transaction
- Decision Marker for final remedies of card transactions that transpired fraudulently
Caregiver
All Valley Home Health Care
Phoenix, AZ
05.2012 - 04.2015
- Performed various activities to assist clients that could no longer complete the task on their own
- Transported customers to and from appointments, as needed
- While keeping a sanitary environment, I performed task to ensure that the client’s personal hygiene was kept.
Education
High School Diploma - undefined
West Phoenix High School
May 2004
References
References
References are available on request.
Timeline
Customer Service Representative
Sunrise Behavioral Health Care
01.2019 - 02.2021
Caregiver
All Valley Home Health Care
05.2012 - 04.2015
Fraud Analyst
JP Morgan Chase
12.2006 - 08.2017
High School Diploma - undefined
West Phoenix High School
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