Victoria Williams
High Springs,FL
Summary
Compassionate and detail-oriented mental health professional with over four years of experience coordinating care for individuals with serious mental illness in structured, fast-paced healthcare environments. Demonstrated expertise in client intake, care coordination, interdisciplinary collaboration, documentation, and patient advocacy. Adept at guiding clients through complex systems of care while maintaining compliance with HIPAA and organizational standards. Strong communicator with a client-centered approach, aligned with Two Chairs’ mission to deliver accessible, high-quality mental health care.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
Social Services Counselor
North Florida Evaluation & Treatment Center
Gainesville, Florida
2025.01 - Current
- Coordinated individualized recovery and treatment plans for adults with severe mental illness to ensure continuity of care.
- Served as primary contact between clients, clinical staff, and case managers to enhance engagement and adherence to treatment.
- Collaborated with interdisciplinary teams to assess client needs and adjust care plans based on progress tracking.
- Prepared accurate clinical and court-related documentation in compliance with legal, ethical, and organizational standards.
- Advocate for client needs while supporting transitions, referrals, and community reintegration planning.
Rehabilitation Therapist
North Florida Evaluation & Treatment Center
Gainesville, Florida
2021.07 - 2025.01
- Facilitated daily therapeutic and psychoeducational groups, supporting skill development, emotional regulation, and treatment engagement.
- Delivered structured competency restoration education aligned with individualized treatment goals.
- Maintained detailed progress notes and monthly reports to support clinical decision-making and continuity of care.
- Built rapport with clients to encourage participation, trust, and consistent engagement in services.
- Worked collaboratively with clinical and administrative staff to support coordinated treatment delivery.
Human Service Worker
North Florida Evaluation & Treatment Center
Gainesville, Florida
2021.04 - 2021.07
- Delivered direct support to clients in daily living activities.
- Educated clients on coping strategies and development of life skills.
- Facilitated documentation and communication among staff to ensure consistent, client-centered care.
Sales Associate/Cashier
Einsteins Bros. Bagels
Jacksonville, Florida
2019.06 - 2020.08
- Resolved customer issues efficiently while delivering high-quality service.
- Managed POS transactions with precision, ensuring compliance with all standards.
- Provided information on store offerings, products, and services through incoming calls.
Student Assistant
Florida State College at Jacksonville
Jacksonville, Florida
2017.01 - 2018.08
- Supported front-office operations, managing call handling, scheduling, data entry, and records management.
- Maintained confidentiality while interacting with students, faculty, and staff.
- Enhanced organizational and multitasking skills in a fast-paced academic environment.
- Developed strong customer service abilities through daily interactions.
Education
Bachelor of Arts - Sociology
University of North Florida
Jacksonville, Florida, FL2020-12
Associate of Arts - Social Work
Florida State College At Jacksonville
Jacksonville, FL2018-08
Skills
- Care coordination and client navigation
- Intake and service matching
- Scheduling support
- Interdisciplinary collaboration
- Mental health documentation
- Client engagement and relationship management
- HIPAA compliance
- Crisis prevention and de-escalation
- Electronic documentation systems
- Healthcare customer service
- Microsoft Office Suite proficiency
Certification
MANDT Certified
Timeline
Social Services Counselor
North Florida Evaluation & Treatment Center
2025.01 - Current
Rehabilitation Therapist
North Florida Evaluation & Treatment Center
2021.07 - 2025.01
Human Service Worker
North Florida Evaluation & Treatment Center
2021.04 - 2021.07
Sales Associate/Cashier
Einsteins Bros. Bagels
2019.06 - 2020.08
Student Assistant
Florida State College at Jacksonville
2017.01 - 2018.08
Bachelor of Arts - Sociology
University of North Florida
Associate of Arts - Social Work
Florida State College At Jacksonville