Victoria Woodard
Chula Vista,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Kaiser Permanente
10.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
Assistant Store Manager
Epic Wings
07.2018 - 09.2023
- Oversaw opening and closing procedures, provided ideas for improvements to increase daily activity efficiency, and effectively managed cash registers, ensuring accurate transactions, balancing drawers every day, and eliminating discrepancies.
- Effectively handled escalated customer complaints and increased customer satisfaction by offering outstanding service that increased overall consumer satisfaction.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Wellness Coordinator
Recovery Science Inc.
11.2018 - 02.2021
- Served as a liaison between employees and management, addressing concerns related to workplace wellness policies and practices.
- Boosted sales revenue by implementing effective sales strategies and streamlining the sales process.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Arts - Communications
San Diego State University
San Diego, CA06.2023
Skills
- Remote Work Capabilities
- Sales Support
- Client Relationship Building
- Patient Scheduling
Timeline
Appointment Scheduler
Kaiser Permanente
10.2023 - Current
Wellness Coordinator
Recovery Science Inc.
11.2018 - 02.2021
Assistant Store Manager
Epic Wings
07.2018 - 09.2023
Bachelor of Arts - Communications
San Diego State University
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