Victoria Woody
Daleville,VA
Overview
15
15
years of professional experience
Work History
Air Bnb Host
Air Bnb
Daleville, VA
01.2020 - Current
- Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
- Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
- Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
- Enhanced guest satisfaction by providing personalized recommendations for local attractions and dining options.
- Hosted international travelers from various cultures, adapting communication styles accordingly while maintaining a warm, welcoming atmosphere throughout their stay.
- Developed a comprehensive house manual to provide clear instructions for guests during their stay.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
- Established positive relationships with neighbors and local businesses to promote goodwill within the community.
- Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
- Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
- Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Fostered safe lodging environment with reliable and effective security services.
Residential Support Provider
Wall Residences
Roanoke, VA
07.2016 - 03.2021
- Streamlined support processes for increased efficiency and reduced response times.
- Spearheaded initiatives to improve overall customer experience by refining existing support workflows.
- Provided expert guidance to customers on proper usage of products or services, ensuring optimal performance levels were achieved consistently.
- Boosted case resolution speed with thorough troubleshooting and accurate diagnosis of technical problems.
- Collaborated with cross-functional teams to ensure seamless delivery of support services.
- Served as a mentor for junior support staff, sharing knowledge and expertise to promote their professional growth and development.
- Fostered a positive work environment, promoting teamwork and open communication among colleagues.
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Identified needs and coordinated plans for travel and out-of-town functions.
Remote Customer Service Support
HSN
Roanoke, VA
04.2009 - 09.2015
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Monitored trends in customer complaints, identifying areas for improvement in both processes and employee training.
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
- Provided exceptional service by consistently exceeding performance metrics, contributing to the overall success of the support team.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Built strong relationships with clients, fostering trust and loyalty through personalized service.
- Utilized knowledge of products and services to guide customers towards optimal solutions that met their needs.
- Achieved swift problem resolutions by employing strong critical thinking and analytical skills during customer interactions.
- Collaborated with team members to develop effective strategies for handling challenging customer interactions.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices related to customer support/service roles.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Connected with customers to address questions and resolve issues through phone and email.
Education
Human Services - Developmental Delays
Roanoke College
Salem, VA12.1992
Timeline
Air Bnb Host
Air Bnb
01.2020 - Current
Residential Support Provider
Wall Residences
07.2016 - 03.2021
Remote Customer Service Support
HSN
04.2009 - 09.2015
Human Services - Developmental Delays
Roanoke College