Victoria Worthy
New Waverly,TX
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
AutoZone
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
No Degree - Vet Technician
Penn Foster
Scottsdale, AZ07.2026
High School Diploma -
New Waverly Highscool
New Waverly, TX05.2023
Skills
- Customer Service
- Customer Support
- Team Collaboration
- Product Knowledge
- Guest Services
- Stock replenishment
- Assertiveness
- Refunds and exchanges
- Sales closing
- Quality Assurance
- Teamwork and Collaboration
- Computer Skills
- Money handling abilities
Certification
AWS welding certification
Timeline
Customer Service Associate
AutoZone
02.2023 - Current
No Degree - Vet Technician
Penn Foster
High School Diploma -
New Waverly Highscool
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