Victoria Wright
Wheelersburg
Summary
Detail-oriented and adaptable individual experienced in training and operations. Proven ability to mentor team members and streamline processes, contributing to enhanced guest experiences and operational efficiency.
Overview
5
5
years of professional experience
Work History
Server Trainer
Texas Roadhouse
05.2023 - Current
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for new hires.
- Conducted regular assessments to evaluate server performance and ensure compliance with service protocols.
- Implemented feedback mechanisms to improve training effectiveness and address skill gaps.
- Mentored team members in upselling techniques, enhancing overall guest experience.
Patient Office Coordinator
Kings Daughters Medical Center
08.2022 - 05.2023
- Coordinated daily office operations to ensure efficient workflow and communication between departments.
- Managed scheduling of appointments and meetings for medical staff, enhancing administrative efficiency.
- Oversaw inventory management, ensuring availability of essential office supplies and equipment.
- Implemented new filing systems, improving document retrieval times and organization standards.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Mobile Specimen Collector
Ethos Laboratories
10.2020 - 08.2022
- Collected and processed biological specimens following established protocols.
- Maintained accurate records of specimen handling and chain of custody.
- Ensured compliance with safety guidelines during specimen collection procedures.
- Assisted in training new staff on proper collection techniques and laboratory practices.
- Collaborated with healthcare professionals to facilitate efficient specimen collection processes.
Education
High School Diploma -
Wheelersburg High School
Wheelersburg, OH05-2017
Skills
- Effective time management
- Team member training
- Safe handling procedures
- Adaptable to change
- Exceptional communication
Timeline
Server Trainer
Texas Roadhouse
05.2023 - Current
Patient Office Coordinator
Kings Daughters Medical Center
08.2022 - 05.2023
Mobile Specimen Collector
Ethos Laboratories
10.2020 - 08.2022
High School Diploma -
Wheelersburg High School