Victoria Zacco
White Plains,NY
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Background in hospitality industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Montauk Yacht Club
06.2023 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Barista
Montauk Yacht Club
06.2023 - 08.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Retail Sales Associate
Montauk Beach House
06.2022 - 08.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
Ice Cream Server
Frozen Anchor
07.2020 - 10.2021
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times lasting 3 hours, while maintaining professionalism under extreme pressure.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Established a rapport with regular customers, fostering a sense of community and loyalty to the establishment.
Education
BBA - Business Administration And Management
University of Arizona
Tucson, AZ06.2027
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
Timeline
Restaurant Hostess
Montauk Yacht Club
06.2023 - 08.2023
Barista
Montauk Yacht Club
06.2023 - 08.2023
Retail Sales Associate
Montauk Beach House
06.2022 - 08.2022
Ice Cream Server
Frozen Anchor
07.2020 - 10.2021
BBA - Business Administration And Management
University of Arizona
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