Victoria Ann Teofilo
Hilo,HI
Summary
Reliable Clinical Assistant with a background providing hands-on assistance to physicians and nurses while ensuring smooth operations at the front desk. Passionate professional with exemplary talents in taking health histories and keeping patients calm during stressful situations. Offering exemplary communication, time management and collaboration skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Assistant
Hilo Medical Center
03.2023 - Current
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
- Streamlined office procedures by organizing filing systems and updating electronic health records accurately.
- Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
Personal Assistant
Ace1 Home Healthcare Services
03.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Certified Nurse Aide
Hilo Medical Center
09.2013 - 02.2023
- Improved patient comfort by providing compassionate and attentive care.
- Assisted nursing staff with daily tasks for increased efficiency in patient care.
- Provided high-quality care to patients, including personal hygiene, mobility assistance, and meal preparation.
- Monitored vital signs and reported changes to nurses for timely intervention.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Non Certified Medical Assistant
Island Pediatrics
06.2011 - 08.2013
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
High School Diploma -
Kamehameha Hawaii High School
Kea‘au, HI05.2007
Skills
- Clinical Support
- Drug Inventory Management
- Specimens Collection and Processing
- Vital Signs Monitoring
- Verbal and Written Communication
- Patients' Vital Signs
- Appointment Scheduling
- Telephone Etiquette
- Care Plan Discussion
- Electronic Health Records
- Medication Administration
- Clinical Procedure Knowledge
- Patient Education
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Clinical Assistant
Hilo Medical Center
03.2023 - Current
Personal Assistant
Ace1 Home Healthcare Services
03.2023 - Current
Certified Nurse Aide
Hilo Medical Center
09.2013 - 02.2023
Non Certified Medical Assistant
Island Pediatrics
06.2011 - 08.2013
High School Diploma -
Kamehameha Hawaii High School
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
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