Victoria Danielle Snipes
Albany,GA
Summary
Passionate about developing relationships with customers and promoting lasting customer loyalty by understanding the customer's desires and providing customized solutions. Proficient in quality, speed and process optimization. Solid team player with encouraging, positive demeanor and proven skills in establishing rapport with clients.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
WebstaurantStore
10.2021 - Current
- Managed fast- paced queue systems to assist a high volume of customers using multiple internal databases and systems.
- Delivered exceptional customer service with forward-thinking strategies focused on addressing customer needs offering out of the box solutions.
- Collaborated with team in times of change or growth, offered support in harder situations and challenged independent thinking.
- Intentional about being empathetic with customers and teammates by adjusting DiSC and showing understanding of each specific situation.
Team Leader & State Trainer
Necco
02.2020 - 08.2021
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved complex issues by finding immediate solutions, increasing client confidence, and decreasing escalations or safety risks.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Mentored new hires and existing staff, resulting in stronger staff development, increased productivity and consistent performance.
Case Manager
Necco
01.2018 - 02.2020
- Collaborated with team members to create new processes for strategic service delivery.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
Education
Master of Arts - Executive Leadership
Liberty University
Bachelor of Science - Child & Family Development
Georgia Southern University
2017
Skills
- Organization Skills
- Active Listening
- Logical Thinker
- Performance Seeker
- Self Aware
- Calm and Professional Under Pressure
- Relational
- Multitasking
- Conflict Resolution
Certifications
ServSafe- 2017
Crisis Prevention/ Intervention Trainer- 2020
Timeline
Customer Service Specialist
WebstaurantStore
10.2021 - Current
Team Leader & State Trainer
Necco
02.2020 - 08.2021
Case Manager
Necco
01.2018 - 02.2020
Master of Arts - Executive Leadership
Liberty University
Bachelor of Science - Child & Family Development
Georgia Southern University
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