VICTORIA GONZALEZ
Yukon
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. With extensive experience in completing daily tasks, time management, scheduling, banking, and profit and loss responsibility.
Overview
16
16
years of professional experience
2013
2013
years of post-secondary education
Work History
Shift Lead Manager
Casey's
Oklahoma City
02.2022 - Current
- Supervised daily operations and staff performance in fast-paced convenience store.
- Trained new employees on store policies and customer service standards.
- Managed inventory levels and restocked shelves to ensure product availability.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Managed cash register and maintained accurate cash drawer balance.
Store Manager
Family Dollar Stores Inc
Oklahoma City
02.2015 - 02.2022
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Interviewed, hired, supervised and trained 10 employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Reviewed monthly Profit and Loss (P&L) statements.
Assistant Manager
Papa Murphy's Pizza
Oklahoma City
05.2010 - 01.2015
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
- Cultivated customer loyalty by training team members in industry-leading service standards
Support Manager
Walmart
Oklahoma City
06.2013 - 12.2014
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories
- Reviewed current planograms and end cap placements to properly merchandise items
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Education
High School Diploma -
Capitol Hill High School
Oklahoma City, OKTimeline
Shift Lead Manager
Casey's
02.2022 - Current
Store Manager
Family Dollar Stores Inc
02.2015 - 02.2022
Support Manager
Walmart
06.2013 - 12.2014
Assistant Manager
Papa Murphy's Pizza
05.2010 - 01.2015
High School Diploma -
Capitol Hill High School