Victoria Marte
Weston,FL
Summary
Dynamic professional with a proven track record at Anthony's Coal Fired Pizza, excelling in customer service and staff training. Demonstrated ability to foster relationships, streamline operations, and enhance service quality through effective multitasking and interactive communication. Skilled in maintaining compliance and elevating service standards, showcasing patience, empathy, and detail orientation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hostess/Server
Anthonys Coal Fired Pizza
05.2021 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
U.S Customs and Border Protection Chief Explorer
U.S Customs And Border Protection
10.2019 - Current
- Built productive relationships with industry partners and competitors
to support strategic business objectives. - Evaluated employee skills and knowledge regularly, training, and
mentoring individuals with lagging skills. - Maintained team flexibility and embraced change to adapt within
dynamic markets. - Attended industry events to represent organization and build
professional network. - Maintained compliance with company policies, objectives, and
communication goals.
Education
Associate of Science - Criminal Justice
Nova Southeastern University
Davie, FL05.2027
High School Diploma -
St. Thomas Aquinas High School
Fort Lauderdale, FL05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Detail Oriented
- Interactive communication skills
- Staff Training
Accomplishments
- Becoming a supervisor in CBP Explorer Program
Becoming Deputy Chief in CBP Explorer Program - Becoming Chief in CBP Explorer Program
- Completing over 300 community service hours throughout high school and college
Certification
- CPR Certified
- First Aid Certified
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Hostess/Server
Anthonys Coal Fired Pizza
05.2021 - Current
U.S Customs and Border Protection Chief Explorer
U.S Customs And Border Protection
10.2019 - Current
Associate of Science - Criminal Justice
Nova Southeastern University
High School Diploma -
St. Thomas Aquinas High School
- CPR Certified
- First Aid Certified
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